Scott Lambert Email & Phone Number

Field Based

North England

I manage a team that is responsible for the training and upkeep of coffee standards for national accounts down to independent sitesI am a qualified SCA AST trainer for the intro to coffee & barista skills modulesI Manage the audit software that we currently use from template creation to filling out periodic reports for the customer

Leeds

Working with SSP I have 2 main roles roles to fulfil;Unit ManagerManaging a cafe in a prime travel location, with a small team means I have to think on my feet to ensure sales are coming in, but watching conversion to ensure bottom line growth. My main duties are:Managing and training the team to ensure our customer service and quality of products sold are the best of our ability and comply with the brand and company standards. Monitoring & actioning shortfalls on the businesses P&L to reduce the risks of profit loss, as well as implement changes to promote growth. Review, maintain & improve customer experience reports to ensure we are receiving returning customers. Complete a weekly stocktake to ensure there are no stock loss issues, and implement actions should problems occurHead baristaBeing a head barista in ssp my duties are to ensure each unit in each location are complying with the company standards and implement plans to improve over all standards where applicable.

Working in Bradford, my duties were as follows:Managing the shop floor, and taking daily charge of the sales teamInforming, motivating and supervising staff to toward their targetsVisual merchandising; combining product, environment and space into a stimulating display to encourage salesDeputising for the store manager as and when necessary, which has provided me with valuable experience of managing the whole store, planning and costing weekly activity, recruitment and induction etc.Bank Fashion, Grimsby Sep 05-August 09 I originally started at Bank as weekend sale assistant to fit in around college. However, I was offered a full time, permanent job in September 2005 and in July 08 I was promoted to supervisor. My duties were as follows; Managing the shop floor, and taking daily charge of the sales team.Informing, motivating and supervising staff to toward their targetsVisual merchandising; combining product, environment and space into a stimulating display to encourage salesTrusted to deputise for more senior management as and when required which gave me responsibility for opening up, setting up the tills, banking the takings, cash refunds, exchanges etc

C.S.E; B, Biology; Tech Music- Pass

SCAE Barista Level 1 qualification Nov 1 Level 2 NVQ in Food & Drink Service Oct 11 I am currently working towards my level 3

Maths, English; Award Science