• Assist in the development and implementation of human resources policies to meet organizational needs and comply with state and federal laws. Works with operational leadership to develop strategic initiatives to achieve company goals.• Provide HR policy guidance and interpretation as it relates to hiring, compensation, performance management, benefits and other associate related matters.• Manages and resolves complex associate relations issues. Conducts effective, thorough and objective investigations.• Monitor associate counseling, corrective action, and performance improvement plans; oversee involuntary termination procedures; and approve associate separation notices and related documentation. • Advise leadership regarding hiring decisions, equal employment opportunity, compensation, benefits, and health/safety issues.• Maintain in-depth knowledge of legal requirements related to day-to-day management of associates, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.• Conduct wage analysis to review local market data and partner with the Compensation COE on adjustments and make recommendations on based on knowledge of business needs. • Partner with the Legal department and represents organization in legal proceedings, as needed.• Prepare Severance and Pay in Lieu of Notice agreements and ensure timely processing of these agreements.• Assist in the implementation of staff orientation in the corporate office.• Coach and mentor staff and establish standards and goals for employee performance.• Handle immigration process for corporate and field associates. • Handle ADAAA accommodations.

• Consult with management on the interpretation of company policies, procedures, and practices.• Maintain compliance and understanding with federal and various states regulations concerning employment practices to include Title VII, ADEA, ADA, Equal Pay Act, and FLSA. • Search and recruit for qualified candidates to fill company openings utilizing ATS (UltiPro), employee referrals, college recruiting, career fairs and social networking; ensure positions are filled in a timely manner.• Partner with hiring managers to define both short and long-term staffing needs.• Conduct on-boarding and new hire orientation processes for all new hires.• Responsible for all employee efforts by providing advice, assistance and follow up on company policies and procedures, and documentation. • Responsible for creating new policy and procedures for specific location.• Create and establish all analytical reports for upper management. • Provide employees and managers with an available first point of contact for questions and guidance on HR topics.• Serve on the Employee Engagement Committee & Employee Safety Committee.• Conduct weekly meetings with COO and upper management with all HR related topics.• Implemented new Attendance and Cell Phone policies.• Successfully implemented retention project plan to decrease attrition rates.

•Responsible for client deployment and success, ongoing client management, and renewals. Dedicated to making the customer successful.•Develop, pursue and close add on sales opportunities, targeting each HealthStream offering to each named client, influencing and understanding fit against need and timing of decision.•Identify and Qualify Opportunities: Includes aligning HealthStream solutions with prospect initiatives, developing deep customer knowledge and relationships, identifying funding source, securing executive team sponsorship, resolving obstacles, and designing take out opportunities.•Demonstrate, propose, and Present: Includes demonstrating HealthStream solutions to key stakeholders, presenting compelling value proposition, developing comprehensive and innovative proposals, answering questions, building ROI / business case, and following up promptly and professionally.•Lead RFP / Capture Teams: In response to request for proposals, lead proposal teams, support quality RFI/FRP response strategy, secure references, and handle pricing strategy.•Negotiate and Close Business: Including creating and submitting contracts, negotiating contract terms, secure commitment and signature, processing contracts in contract management system, and effectively transitioning client to the implementation phase to ensure long-term customer success.•Territory Planning and Pipeline Management: Including developing and updating territory plans, managing pipeline in CRM system, updating plans and pipeline, support sales leadership in strategy formulation, and present plans / pipeline to sales leadership effectively.

• Search for and recruit qualified candidates to fill company openings utilizing ATS , employee referrals, college recruiting, career fairs and social networking; ensure positions are filled in a timely manner.• Partner with hiring managers to define both short and long-term staffing needs. 
• Conduct on-boarding and new hire orientation processes for all new hires.• Fully complete research projects and/or special projects such as AAP and EEO.• Submit workers’ comp and disability claims to the correct carriers. 
• Develop all quarterly and yearly reports for the department to be presented to the Executive Committee. 
• Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics• Create and submit reporting for total monthly amount spent on benefits. (Ex: Delta, and Lincoln Financial) 
• Responsible for all employee relations efforts by providing advice, assistance and follow up on company policies and procedures, and documentation.• Responsible for the oversight and execution of yearly performance evaluations for all employees.• Responsible for payroll procedures and processing; while maintaining the import and export of eTime information to/from the ADP payroll system.• Administer and process all facets of the payroll system.• Create analytical reports for upper management.

Ensured compliance with State and Federal eligibility laws and unemployment requirements. Reviewed and investigated unemployment claims and complaints. Served as a first point of contact and as liaison between client and claimant in providing support about benefits and claim procedures. Reported, analyzed, and verified completeness and accuracy of Claimant information and determination of eligibility status. Oversaw, tracked, and processed unemployment data to seven accounts in a timely manner to meet deadlines and goals.

Assisted and provided great customer service with information and/or resolution to any discrepancies. Supervised, trained, and scheduled employees. Responsible for the open/close of store. Accountable for all monies of cash registers and safe and ensured accuracy. Processed and reported retail shrinkage and loss prevention. Ordered, placed, and priced merchandise.