Scott Lapointe Email & Phone Number

Avon, Massachusetts

Quincy, MA

• Manage all cash operations for clients to ensure that all transactions received are processed in a timely manner.
• Ensure all free deliveries and receipts for clients are posted as instructed.
• Complete Key Performance Indicators (KPIs) for clients as needed to ensure a strong relationship.
• Work as escalation contact for all items as received: trade, corporate actions, income and cash related items.
• Work on Anti Money Laundering (AML) / Know Your Customer (KYC) project concentrating on obtaining all necessary documents with internal policies and Federal AML regulations.

• Managed the WMS GTP Trade Team to ensure that all client trades are posted accurately, in a timely manner, and as instructed.
• Responsible for generating numerous KPI reports to ensure that the trade team is performing within the standards in the Performance Standard Document (PSD) between GTP and WMS.
• Worked on GTP projects to include Standard Operating Procedure review and Reconciliation while tracking process via project plans.
• Maintained procedures to ensure that they are current and effective.
• Worked with our clients to ensure the lines of communications would remain up and running between State Street Bank and the client, to include onsite visits and conference calls.
• Worked on client conversion and served as coordinator for: Trade, Mutual Funds, Income, Corporate Actions, and Proxies.

Quincy, MA

• Responsible for the oversight and management of daily responsibilities of both the Trade Processing Team and Mutual Fund Team.
• Ensured that the lines of communication between State Street staff and the client were open and working to their fullest potential.
• Assisted staff members in dealing with daily reconciliation items to ensure that all transactions from prior day were processed correctly.
• Assisted staff members by ensuring they had the tools necessary at their disposal to develop and grow their careers at State Street.

Quincy, MA

• Responsible for the oversight and management of workflow across all sites to ensure the daily responsibilities for the group as a whole were completed.
• Ensured staff quality and accuracy by providing feedback on monthly deliverables and awareness of the attainability of goals established.
• Updated and maintained the mutual fund database to allow staff members to have accurate information for optimal job performance.
• Collaborated with internal customers on issues, thus resolving them in such a manner to increase confidence in the group while reducing risk to the department.

Braintree, MA

• Worked with internal clients to resolve customer issues in a timely and accurate fashion.
• Responsible for the ongoing training of Customer Service Representatives/Financial Representatives.
• Primarily accountable for maintaining compliance standards, policies, and procedures.
• Worked as project manager on all operational projects assigned to the branch.
• Analyzed daily and weekly branch reports for trends and possible improvement areas.

Smithfield, RI

• Fundamental member of the newly formed transfer of assets group for Fidelity Investments Institutional Services (FIIS).
• Efficient in ensuring the reduced turnaround time in asset paperwork.
• Worked closely with mangers in ensuring all practices, guidelines, and procedures were effectively being utilized.