Scott Lear Email & Phone Number

I am a passionate customer-first business leader who has built and motivated several customer focused teams to perform at the highest standards. My career has primarily been with organizations that provide software solutions and services to customers in Financial Services, Hospitality and Retail. I enjoy partnering with cross-functional teams at all levels, driving special initiatives and resolving challenges facing the business. A leader who takes ownership seriously and leads by example. Always available and willing to listen, and roll-up my sleeves to get the job done. Skills and Expertise:• Customer Success• Professional Services• Operations• Problem Management • P & L Management• Performance Management• Process Engineering / Optimization• Matrix Management• Collaboration and Communication • Implementations - Program / Project Management • Change Management• Strategic Planning and Design• SaaS ApplicationsRecent Accomplishments:• Successfully brought together resources from different global based teams to form the Customer Success Team supporting the enterprise customer segment. Coached and hired a new leadership team; defined team roles and functions; drove consistency in how we engage with customers and establish expectations. Helped improve NPS scores by 15 points YoY. • Created, launched and operationalized a company-wide process for 3 different industry segments. Process improved transparency for internal supplier teams and customers on complex solutions being proposed. Additional solution costs were known upfront; requirements documented for formal commitment; and improved confidence in setting customer expectations. • Kept implementation team focused on delivering 100% of owned project deliverables with no missed deadlines, using well-developed process to identify and mitigate risks and gaps early, including conducting executive steering meetings on larger projects.I am looking for a role in leadership where I can leverage my background / experience to drive team excellence and value for the team and company. I welcome organizations and other professionals to connect, or contact me directly at scottlear1117@gmail.com.

Listed skills include Disaster Recovery, Mutual Funds, Strategy, Mobile Banking, and 15 others.

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  University Of Wisconsin Oshkosh

  General