Scott Leef Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Lead and manage grand scale client projects for the Professional Printing Solutions Group. Design and deliver client solutions for all PPSG equipment and software sold by Canon.• Create and present custom client solution plans including organizing sales, installation and service teams, creating project calendars and workflow diagrams.• Create and implement project plans for all installations and professional services projects.• Work closely with clients to analyze their current data systems and workflows, to develop and deliver recommendations for appropriate hardware and software solutions, driving efficiencies, process improvements and costs reductions.• Lead and coordinate response presentations for RFP and RFQ’s when applicable.• Calculate and present Total Cost of Ownership reports to clients.• Configure and cost all equipment and software solutions for the Production Printing Solutions division.• Work directly with finance to prepare sales quotations, with accurate costs, gross margin, and selling price.• Prepare and present Statement of Work documents adhering to all specific Master Service Agreements.• Direct the sales team on the accurate solutions approach, developing appropriate sales strategies, demonstrations, sales presentations and proposals to provide the client with the most relevant return on investment.• Display the highest standard of customer service throughout the pre and post-sales cycle through continuous client facing consultations.• Provide technical pre and post-sales solution support for our digital production printing product portfolio.• Assist the client with the initial test and start-up procedures; ensuring the application meets the agreed upon Statement of Work.• Maintain an in-depth knowledge of our equipment, software, solutions and systems through continuous training and utilization of all available internal and external tools.• Stay on top of relevant market trends and competitive products.

Canada

Manage comprehensive national technical service and applications support for all display graphics equipment and software sold by Fujifilm, specializing in large format printing and colour management- Providing superior service to internal and external customers to ensure that equipment operates properly and meets established quality and reliability levels- Identify competitive products and present information seminars for Fujifilm staff- Conduct technical training seminars for Fujifilm business partners, with emphasis on colour management, application operations, and technical maintenance- Prepare and host training conferences for 2nd & 3rd tier Fujifilm technicians focusing on advanced technical procedures, and troubleshooting proficiencies within a fast paced environment- Synchronize with manufacturers to review and resolve product related issues- Organize and participate in industry exhibitions and conferences both nationally and internationally- Provide escalated national 4th tier technical support- Generated and maintain a service issue database for distribution to all Fujifilm technicians

Canada

Aided in the annual national sales budget of $32 million by supporting sales personnel with technical and non-technical sales presentations, on all products sold by ND Graphics, client application training and after sales support- Increased service and training revenues by creating and conducting one-on-one and classroom style advanced training sessions for new and existing users throughout Canada and the United States- Researched and identified new products to bring to market exclusively for ND Graphics- Managed and implemented evaluation procedures for new product testing thereby ensuring that each product met quality standards- Led project groups in setting stock levels, and pricing of new products and services- Coordinated and assembled sales packages including sales sheet, lease numbers, ROI spread sheets and manufacturer literature- Organized and participated in all industry tradeshows and conferences both nationally and internationally- Liaised with manufacturers and suppliers to maintain a strong working relationship - Provided colour management solutions, colour theory, software and equipment training seminars within Canada and the United States- Wrote Colour Management Specialist column for industry publications

Canada

Created, implemented, and managed service procedures, guidelines, and extended contracts for all equipment sold by ND Graphics- Responsible for 9 service locations across Canada with a direct reporting staff of 13- Reduced a $30K operating deficit and returned an increase of profits of $160K through enhanced daily operation procedures and monitored sales reports- Initiated after sale service contracts, extended warranties, and pay as you go service plans- Achieved E.B.I.T. by creating and accomplishing a $3 million annual budget with 50% gross margin- Set company wide service guidelines and ensured that service was completed to the outlined targets- Implemented a more efficient and productive working environment through structural reorganization