SCOTT LEGGATTPOS Project and Implementation/Deployment experience (10+ years)New store rollouts and live day support (10 years)Network switch (D-Link) and wireless router (SonicWALL) deploymentInstallation of 100+ IBM SurePOS POS computersCash drawer/register and scanner (Symbol) installationImplemented wireless payment systems (Moneris/Paymentech/Givex/EMV)Extensive POS software training and demonstration (10+ years)Network (Cat 5 and wireless) installation and troubleshootingTechnical CapabilitiesPOS Software Support – provided first call resolution where possible and directed and tracked escalated support issues where required for 30 remote sites. Connect daily to site Dell and IBM servers (Windows Server 2003, Windows Server 2008, 2000, and XP) using PCAnywhere, LogMeIn, Remote Desktop, and ShowMyPC. Once connected I would troubleshoot issues, install software, and do application programming. Performed software training onsite and remotely using Webex and GoToMeeting. Authored store documentation and quick reference guides. Network Support – Network+ certification from CompTIA. Extensive troubleshooting of network cabling using line toners; network devices including hubs (Dlink and LinkSys), routers (Sonicwall TZ 180 & 190), and modems. Served as the primary contact for all ISP’s. Hardware Support – performed installation, maintenance, and repair on servers, PCs, office and check printers, monitors, cash drawers, POS devices, debit/credit terminals, Symbol scanners.Soft Skills Excellent communication skills – written, verbal, presentation, training, and influencingStrong conflict resolution, facilitation, listening, and multitasking skillsSocial and Business acumen – BA (Psychology) and Diploma in Business Administration (WLU)Business Consulting – process definition, analysis, design, and implementationManagement Skills – people management, delegation, decision making, and motivation