With over 20 years of experience in the restaurant industry, I am a dedicated and results-driven General Manager and Director of Operations. My career highlights include leading teams to exceed sales targets, optimizing operational efficiency, and ensuring exceptional dining experiences. At Smokey Bones Bar & Grill, I developed SOPs, training materials, and customer growth initiatives, significantly enhancing customer satisfaction and driving profitability.My strategic vision and leadership capabilities have led to the successful development of high-performing management teams, and my hands-on approach in training and compliance has ensured brand standards are consistently met across multiple locations. My achievements include ranking in the top 5 on the 2022 Annual Scorecard, earning "Reliability Rockstar" status through EZCater, and maintaining top 10 EcoSure scores for four consecutive cycles.I am passionate about continuous learning and professional development, having completed the Emerging Leader program and served on the H.E.A.T team for beta-testing corporate initiatives. My commitment to excellence and innovation positions me to contribute significantly to the growth and success of your company.