Scott Lillard Email & Phone Number

Brandon, Florida, United States

• Developed SOPs, training materials, and customer growth initiatives as a team and project teamleader.• Coached managers and staff across restaurants to enhance guest experiences and resolveissues, improving customer satisfaction.• Analyzed customer feedback to implement changes, resulting in higher satisfaction rates.• Ensured quality and maintenance of regional restaurant facilities by coordinating withvendors.• Established financial goals and strategies, leading to sustained increases in sales andprofitability across units.• Recruited and established top-quality management teams, ensuring proper staffing levelsand operational excellence in the region by implementing training programs based on thecompany's policy.

Brandon, Florida, United States

• Attained record annual sales and ranked in the top 5 on the 2022 Annual Scorecard basedon KPIs.• Completed two developmental training programs: an 18-month Emerging Leader programto prepare for advanced roles and being a part of the H.E.A.T team that beta-testedcorporate projects and provided feedback on company initiatives.• Developed 5 team members to hourly managers and 4 of those to salaried managers,contributing to the regional talent pipeline.• Traveled to 7 locations, both within and outside the region, to train management teams andensure compliance with brand standards, while also serving as a trainer for MITs.• Met the company standard of 1.5% AvT for four consecutive years, averaging 1.49% FoodAvT and 1.12% LBW AvT, and ranked in the top 5 in the company for LBW AvT for threeconsecutive years.• Top 10 performance for catering sales within the company for multiple consecutive years,earning "Reliability Rockstar" status through EZCater.• Ranked top 10 in the company for EcoSure scores four cycles in a row, underscoringdedication to health code compliance.• Attained top 10 company performance in GPLH/SPLH productivity for the 2 consecutiveyears this was tracked.

Clearwater, Florida, United States

• The highest volume location in the company achieving $7.5M+ annually.• Managed a wait staff of 35+, handling coaching, development, interviews, hiring,schedules, and disciplinary measures.• Averaged a 4.8-star Google rating through monitoring social media and guest feedbackplatforms, recognizing areas of opportunity, and coaching staff to eliminate the root cause.

Dumfries, Virginia, United States

• Produced the largest profit increase and consistent annual net sales growth in the region.• Set a new weekly sales record seven times within 2.5 years.• Earned the top secret shopper score and record company inspection scores.• Completed over 10 professional development courses and seminars, earning the Zero toHero accolade for four consecutive quarters.• Launched and directed community and local store marketing campaigns, boosting brandvisibility and engagement; integrated 8 of 9 regional hotels, alongside schools, churches,community groups, local government facilities, and event sponsorships.