Scott Link Email & Phone Number

Head of Operations | Operations Executive │ Business Leader │ Utilizing Technology as a Tool to Drive Growth and Profitability for both Customer Experience and OperationsExperienced Head of Operations, Director and Business Leader in Customer Service, Hospitality and Operations. Experience includes leading teams that deliver exceptional Customer Experience with focus on Safety, and Operational integrity while managing to established budgets and financial expectationsAs a Senior Leader, I utilize my experience and knowledge to build teams, through coaching and mentoring to provide exceptional customer experience, while maintaining the highest standards and expectations. I have proven successful relationships through the collaboration with our Operations, IT, Sales and Marketing teams to meet company and customer expectations to build and protect our company brand. While managing a contact center, I have proven results with process improvements, increased operational call center performance by reducing average talk time, chat support, maintaining/improving customer NPS, and building leaner staffing model to support operations.Experienced in managing large and multiple operations, I was responsible for the recruiting, allocation, training, and performance management of 2,000+ employees while successfully managing a $200 million annual budget. Developed policies and procedures to ensure compliance to safe, efficient operations.I attribute my success to my attention to detail, my core values of integrity, caring and passion that guide my decisions while managing teams, and helping grow organizations successfully.

Listed skills include Airlines, Aviation, Commercial Aviation, Airports, and 14 others.