Scott Link Email and Phone Number
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Head of Operations | Operations Executive │ Business Leader │ Utilizing Technology as a Tool to Drive Growth and Profitability for both Customer Experience and OperationsExperienced Head of Operations, Director and Business Leader in Customer Service, Hospitality and Operations. Experience includes leading teams that deliver exceptional Customer Experience with focus on Safety, and Operational integrity while managing to established budgets and financial expectationsAs a Senior Leader, I utilize my experience and knowledge to build teams, through coaching and mentoring to provide exceptional customer experience, while maintaining the highest standards and expectations. I have proven successful relationships through the collaboration with our Operations, IT, Sales and Marketing teams to meet company and customer expectations to build and protect our company brand. While managing a contact center, I have proven results with process improvements, increased operational call center performance by reducing average talk time, chat support, maintaining/improving customer NPS, and building leaner staffing model to support operations.Experienced in managing large and multiple operations, I was responsible for the recruiting, allocation, training, and performance management of 2,000+ employees while successfully managing a $200 million annual budget. Developed policies and procedures to ensure compliance to safe, efficient operations.I attribute my success to my attention to detail, my core values of integrity, caring and passion that guide my decisions while managing teams, and helping grow organizations successfully.
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Vice President, Planning - Ground Operations And North America At Worldwide Flight Services (Wfs)Worldwide Flight Services (Wfs)Lithia, Fl, Us -
Vice President, Planning - Ground Operations / North America At Worldwide Flight Services (Wfs)Worldwide Flight Services (Wfs) Apr 2021 - PresentParis, Île-De-France, FrResponsible for supporting our North America station operations and supporting the expansion of WFS's ground handling activities in North America. Focused on a safe and efficient operations while achieving team safety goals and operational metrics.
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Head Of OperationsJetblue Travel Products Sep 2018 - Aug 2020Dania Beach, Florida, UsDesigned and directed innovative customer service strategy, including contact center, airport, travel experience, and business partner operations. Guided team into improving the Customer Experience through focus on listening to Customer needs, while minimizing call time and increasing first call resolution. Led team through COVID-19 pandemic by communicating clearly, timely, and frequently any changes impacting the company. -
Director - International And Domestic AirportsJetblue Mar 2005 - Sep 2018Long Island City, New York, UsManaged operations for all domestic and international airports, with accountability for safe reliable operations while providing exceptional customer experience. Responsible for, recruiting, mentoring, and performance management of 2K+ employees. Responsible for a $200M annual budget. -
Vice President, OperationsFlight Options 2004 - 2005Cleveland, Ohio, UsResponsible for the Operations Control Center managing 210 business jets providing “Ritz Carlton” service experience to VIP customers and owners. Managed scheduling, dispatch, logistics, aesthetics, catering, and owner services departments. Executed annual $68M budget. Strengthened service by overhauling Operations Control Center and Owner Services to deliver more accurate, timely communications to clients. -
Customer Service/Operations ControlUs Airways (Now American Airlines) 1981 - 2004Us
Scott Link Skills
Scott Link Education Details
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Thomas Edison State UniversityAdministrative Studies -
Central Piedmont Community CollegeGeneral
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University Of North Carolina At GreensboroGeneral
Frequently Asked Questions about Scott Link
What company does Scott Link work for?
Scott Link works for Worldwide Flight Services (Wfs)
What is Scott Link's role at the current company?
Scott Link's current role is Vice President, Planning - Ground Operations and North America at Worldwide Flight Services (WFS).
What is Scott Link's email address?
Scott Link's email address is sl****@****lue.com
What is Scott Link's direct phone number?
Scott Link's direct phone number is +171870*****
What schools did Scott Link attend?
Scott Link attended Thomas Edison State University, Central Piedmont Community College, University Of North Carolina At Greensboro.
What are some of Scott Link's interests?
Scott Link has interest in Travelling, Biking, Technology.
What skills is Scott Link known for?
Scott Link has skills like Airlines, Aviation, Commercial Aviation, Airports, Operations Management, Flights, Flight Safety, Aircraft, Airport Management, Customer Service, Charter, Aerospace.
Who are Scott Link's colleagues?
Scott Link's colleagues are Nelda Lopez, Yorick Larva, Sandy Larson, Kashawn Sharief, Amani Massey, Lia Lawhead, Jonathan Ray.
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