Assists internal developers in deploying production code to AWS using Jenkins and Terraform.

Deployed and configured AWS infrastructure needed by the Data Scientist and configured machine learning algorithims for serverless deployment in AWS at the National Science Foundation.

Secures data and products serving over 35 websites both on premise and in AWS Azure. Writes and edits production Python code and Terraform templates for CI/CD.

• Provides support for customers’ environments on AWS, GCP and Azure.• Responds to help desk tickets, telephone calls, e-mail and slack messages for technical support.• Ensures support for AWS CIS compliance for customer environments. • Created and maintains all public facing API documentation.• Conducts quality assurance and code reviews.• Edits and tests CloudFormation templates.• Created and maintains CircleCi pipeline for updating public facing Cloudformation Templates.• Provides support for customers using Docker, Kubernetes, MySQL and Redis databases.• Writes and edits Python code for production implementations.

• Responded to help desk tickets, telephone calls, and e-mail and personnel requests for technical support.• Coordinated conference calls with engineers from leading global technology companies to discuss subject matter accreditation exams, customer issues, and cloud usage. • Served as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance.• Assisted in configuring Connectwise Automate and Manage alerts, monitors and configuration.

• Provided support to customers to integrate and utilize cloud technology offerings, which included SES, CloudFront, S3, Snowball, Storage Gateway, Glacier, and MediaSuite. • Fielded and managed 8-15 technical customer issues per day via phone, chat, and email, provided solutions to customer needs, and troubleshot issues with functionalities, bugs, and product integrations. • Coordinated conference calls with engineers from leading global technology companies to discuss subject matter accreditation exams, customer issues, and cloud usage. • Managed customer communication through conference calls, emails, and internal chats during critical events impacting over 1K websites, which included service disruptions and IEMs. • Wrote 10 articles covering S3, CloudFront, API GW, Lambda and DyanmoDB.• Trained 200 staff including Technical Account Manager, Engineer, Cloud Support Associates, and Managers in on all internal tools and AWS job responsibilities. • Represented the team at the Profile Primary Summit for the DFW office and evaluated and determined new practices for each site across the globe to follow. • Coordinated with 10 Fortune 100 and 500 clients valued at $100M, which included Netflix, Spotify, Tinder, Amazon, Amazon Video, and Amazon Prime Now. • Received a promotion from Cloud Support Associate in June 2016.

• Managed Mac and Windows imaging solutions, updates, and deployment and provided tier II and III support for helpdesk and IT staff, which included resolving 30 computer issues per week. • Managed systems administration for over 300 student and faculty computers, oversaw networking configurations for the library, and conducted high-level programming using PowerShell and Bash.• Managed HOBOware data logging networks at two remote locations, which included conducting a weekly physical check of equipment and gathering and uploading weekly data into tracking software. • Managed Windows servers for file storage and printing needs and oversaw PaperCut printing solutions.• Managed the SCCM2012 server with 1.2K users, deployed programs, and installed Windows updates.• Reduced the time required to prepare computers from two days to four hours by enhancing the imaging process to install more software and writing a custom PowerShell script to automatically install programs.

• Coordinated oversight of the library’s technical support service desk operations, provided I and II technical support on-site and via phone, identified solutions to complex 40 IT issues per week for service desk personnel, and conducted end to end relationship management for 30K customers. • Managed the inventory of all computers, keyboards, monitors, and gaming consoles valued at $400K.