Scott Lowe Email & Phone Number

Runcorn, Gb

Stockport, United Kingdom

Stockport, United Kingdom

Identifying and delivering application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. Working self-sufficiently and collaboratively to ensure team and departmental goals are achieved. Maintain product knowledge and skills. Assist with the development of team members skills in these areas, via coaching and mentoring. To adopt a pro-active approach to the development of CDL… Show more Identifying and delivering application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. Working self-sufficiently and collaboratively to ensure team and departmental goals are achieved. Maintain product knowledge and skills. Assist with the development of team members skills in these areas, via coaching and mentoring. To adopt a pro-active approach to the development of CDL applications, in line with customer requirements.Main Areas include:•Specialised Outbound Client Projects - taking ownership of specific projects requiring advanced application knowledge. •Provision of formal consultancy services – drive process reviews with clients to ensure best practice is used requiring advanced application knowledge. •Coaching and Mentoring - assist with the development of team skills and knowledge by providing assistance with advanced CDL application issues and business process. •System Development – promote client enhancement requirements. •Demonstrable competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business. Show less

In my role as a Client Relationship Manager I am responsible for managing a number of client relationships, using effective communication to ensure that their business requirements are understood and shared within the organisation. I ensure that CDL’s approved governance process is followed arranging, preparing and completing regular strategic review meetings. During these meetings clients share company aspirations giving me the opportunity to align these with CDL’s objectives and manage… Show more In my role as a Client Relationship Manager I am responsible for managing a number of client relationships, using effective communication to ensure that their business requirements are understood and shared within the organisation. I ensure that CDL’s approved governance process is followed arranging, preparing and completing regular strategic review meetings. During these meetings clients share company aspirations giving me the opportunity to align these with CDL’s objectives and manage expectations. Understanding CDL's strategic aspirations and targets is a key part of role and ensuring that I meet individual targets assists CDL in its continued growth plans. Responsible for accurate forecasting I ensure that CDL’s CRM system is updated with quotes, orders and prospects detailing accurate delivery dates and costs. Providing investigative support and feedback on escalated issues to clients or colleagues as required. Manage client projects to achieve business objectives. Position held since 2011. Show less

Denton, Manchester

> Providing support for over a 1000 users from students to adult learners and staff.> Install, support and maintain hardware, software and network > Network security, virus detection/deletion etc.> Supporting staff ensuring they make full use of the ICT equipment available.> Installing and supporting Audio Visual equipment> Completed adult learning sessions> Attended local feeder schools to provide ICT supportMy time at St Thomas More not… Show more > Providing support for over a 1000 users from students to adult learners and staff.> Install, support and maintain hardware, software and network > Network security, virus detection/deletion etc.> Supporting staff ensuring they make full use of the ICT equipment available.> Installing and supporting Audio Visual equipment> Completed adult learning sessions> Attended local feeder schools to provide ICT supportMy time at St Thomas More not only provided me the opportunity to develop my technical knowledge but the environment to develop my personal skills. Working closely with pupils, adult learners and staff allowed me to work with different audiences adapting my approach to suit. Show less

Education record

Qualifications: Apprenticeship in IT Level 2 NVQ Installing and Supporting Information technology Level 2 & 3 Whilst working at St Thomas.

High School

Qualifications: 8 GCSE's A-C - including Maths and English GNVQ Part 1 ICT