Scott Lowe Email & Phone Number

Scott Lowe is a Head of Service Management at Zenzero. Colleagues describe him as "Scott has a calm, rational and positive outlook, ideal for high tempo environments like Nasstar. Having demonstrated consistent high standards in his own work it was clear that Scott had great operational leadership potential. Ultimately this manifested with Scott leading a dedicated support team for a key new enterprise level customer where he did an outstanding job. He is a great collaborator and subtle influencer, and he did yet another great job embedding his own high standards in his team. Totally reliable and trustworthy, but emotionally intelligent too.", "Scott is a leader who is driven by integrity and a customer-centric ethos. He never shys away from a problem and tackles hard pressing issues head on to ensure they are resolved quickly and are not repeated. Coupled with being an excellent people manager he knows how to set a vision, the right KPI's & objectives for both the team and the individuals which he expertly leads, empowering his teams to turn all that into excellent customer support. He is brilliant at service delivery management, IT operations and service desk. His job title may not reflect all that but after a couple of years of performing brilliantly as a technical service desk team leader we asked him to step up and manage a massive enterprise level customer which meant building his technical operations team from scratch as well as assisting with the onboarding and then running with the technical operations and service delivery. He has been doing this role for over a year now and not once did Scott complain when having to pick up extra work from the projects team, he only sought to improve the service we delivered to that customer and he simply delivered to their expected standard and beyond.", and "I worked with Scott for three years at Nasstar, whereby he led a customer dedicated support team looking after a large enterprise legal client. Scott’s dedication was evident from day one and he always went above and beyond to meet the customer expectation. He managed his team very well and always understood the importance of customer service and repeatable process. I would not hesitate recommending Scott."