High level of compliance ensuring all government standards are adhered toHigh level of verbal, written and listening communication skillsHighly organised with the ability to manage diverse tasks and co-ordinate and driveservice requirements across regional compliance standardsMaintaining a high level of professionalism, accuracy, confidentiality, and timelinessin all administration duties and report on trends directly to regional managerConducting high volumes of phone… Show more High level of compliance ensuring all government standards are adhered toHigh level of verbal, written and listening communication skillsHighly organised with the ability to manage diverse tasks and co-ordinate and driveservice requirements across regional compliance standardsMaintaining a high level of professionalism, accuracy, confidentiality, and timelinessin all administration duties and report on trends directly to regional managerConducting high volumes of phone contact appointments and ensuring contractualrequirements are met and all administration duties are completedWorking closely with Job Coaches to support them to place their jobseekers intoemploymentHigh level of admin tasks e.g. booking future appointments, completing PrimaryDisability, Program Reviews, meeting mutual obligations, etcIdentifying barriers and referring jobseekers to appropriate services Show less

Providing job coaching to clients and assisted in marketing to employers. Assisting clientele in attaining work experience whilst having a focus on gaining employment opportunities.1. Working towards and maintaining KPI's.2. Bringing new prospective clients to site (both employers and clients).3. Providing assistance with interview preparation and resume writing to clients.4. Operating Job Access Groups for clients.5. Marketing to prospective Employers.6. Liaising… Show more Providing job coaching to clients and assisted in marketing to employers. Assisting clientele in attaining work experience whilst having a focus on gaining employment opportunities.1. Working towards and maintaining KPI's.2. Bringing new prospective clients to site (both employers and clients).3. Providing assistance with interview preparation and resume writing to clients.4. Operating Job Access Groups for clients.5. Marketing to prospective Employers.6. Liaising with Trainers and external providers for courses to increase the employability of clients for site.7. Referring clients to allied health services.8. Assisting clients into Volunteer programs through Work for the Dole.9. Approaching Host organizations and marketing services to increase partnerships.10. Liaising with Recruitment Specialists to increase job aspects available to clientele. Show less

Maintained and operated a helpdesk with a third party software in making our current filing system more online based and compliant with current JSA/DES contracts. Conducted regular teleconferencing through Yugma software to new and existing staff members in program use. Assisting in Liaising between management and staff for various upgrades and workflow management tasks. 1. Providing high quality customer service to staff and key stake holders. 2. Liaising with I.T division in… Show more Maintained and operated a helpdesk with a third party software in making our current filing system more online based and compliant with current JSA/DES contracts. Conducted regular teleconferencing through Yugma software to new and existing staff members in program use. Assisting in Liaising between management and staff for various upgrades and workflow management tasks. 1. Providing high quality customer service to staff and key stake holders. 2. Liaising with I.T division in creation and disabling of user accounts. 3. Attending to staff enquiries and ensuring follow up emails are sent promptly after call/ emails.4. Gaining feedback from staff members on potential system upgrades and providing feedback to Project Manager at end of month.5. Assisting staff in building placement/ claims reports for week or month.6. Uploading of ESS data into system to ensure all clients are viewable and current.7. Ensuring nil complaints received as part of Key Performance Indicator.8. Providing one on one and group training to staff in local region as well as perform teleconferencing as needed to new staff nationally.9. Creation of new user guides and documentation.10. Assisting in conducting Post Placement Support to clients from previous position and ensuring to liaise with previous manager for potential claims.11. Knowledge of existing compliance contracts.12. Continue to work with recruitment team and previous employers to ensure said vacancies where handled correctly and suitable candidates were referred. Show less

Providing job coaching to clients and assisted in marketing to employers. Performing interview preparation with clientele to increase overall employability. Working with a work experience only caseload for normal stream services (more than 52+ week unemployed clients).Innovating and Motivating clientele.1. Meeting and Exceeding Key Performance Indicators (placements and compliance).2. Reverse Marketing clientele to businesses and conducting ongoing support to ensure they are… Show more Providing job coaching to clients and assisted in marketing to employers. Performing interview preparation with clientele to increase overall employability. Working with a work experience only caseload for normal stream services (more than 52+ week unemployed clients).Innovating and Motivating clientele.1. Meeting and Exceeding Key Performance Indicators (placements and compliance).2. Reverse Marketing clientele to businesses and conducting ongoing support to ensure they are keen and motivated whilst they are in employment as well as strong Post Placement Support.3. Adherence to compliance activities and ensured completed in a timely manner.4. Assisting Business Development Manager in meetings with various employers and assisting in building relations with them.5. Administrative Duties such as filing, data entry, and answering phone calls.6. Assisting with Reception as needed.7. Accurate report writing for case notes, this was also utilised for reports to psychologists for referring clients.8. Marketing clients to Recruitment Consultant throughout ORS to vacancies currently being advertised.9. Labour Market Knowledge and able to predict where future opportunities will arise.10. Liaising with potential employers and assisting them with setting up clients into traineeships and utilising our current RTO services as a training provider.11. Providing mentoring and job shadowing to new staff.12. Assisting Recruitment Consultant in running a workshop for clients to attend for help with resume and interview techniques.13. Adherence to current compliance areas (WEPh, CAPh, Skills Assessments, Participation Requests). Show less