Scott Lucia Email & Phone Number

United States

Remote

Manager in Verints Solution Consulting and Presales organization, supporting the WFE platform architecture including Demonstration, Solution Design, Cloud transitions and AI Capabilities.-2023 Verint President Club - Americas

Remote

Support Strategic Accounts team focused on Financial and Healthcare organizations. Daily responsibilities included solution design, product presentation and demonstration, and account updates for NICE Enterprise Workforce Engagement and CXone CCaaS solutions.

Presales Design and Consulting support for NICE Financial Markets and Compliance solutions. Responsibilities included Solution Design of products to meet customer and regulatory needs. Demonstration of tools to existing and prospect customers, and quoting of solutions in coordination with Account Executives and Leadership.

Ny

Provide Technical Pre-Sales solution design and support for Verint Customer Engagements Solutions (CES). Support Verint sales team with quotes, design documentation, equipment specifications, and engineering assistance.Present and demonstrate the Verint solution set to prospective and existing customers. - 2018 Solution Consultant of the Year - Americas Region - 2018 Verint Presidents Club - Customer Engagement Solutions- 2017 Verint Presidents Club - Customer Engagement Solutions- 2016 Solution Consultant of the Year - Americas Region- 2016 Verint Presidents Club - Customer Engagement Solutions

Schenectady, Ny

- Product owner of Call Recording platforms utilizing the services of VoIP architecture with Verint I360 solutions. System also encompasses WFM and Speech Analytics technologies.-Lead Engineer in Call Center Integrations project. Project emcompasses PBX, IVR, QM, and Fax solutions. - Daily administration of Cisco/Tandberg Video Conferencing system spanning 6 offices, Remote Users and 80+ endpoints.- Wireless Device administration including Blackberry, Apple and Android operating systems with Blackberry Enterprise Server and GOOD For Enterprise- SME for Enterprise Fax Solutions with OpenText RightFax.

Schenectady, Ny

- Facilitate Moves, Add, and Changes on the company’s system wide Avaya IP PBX. This includes but is not limited to desk phones, conferencing accounts, and call recording. Offices include Schenectady, Syracuse, and Rochester.- Lead technician wireless services including Blackberries, Cell Phones and Aircards totaling over 800 devices through Verizon Wireless. Monthly review and auditing of usage and account management.-Point of contact for coordinating network cabling installs and additions.

- Manager of Telecommunications team located in New York, Colorado, and Florida.- Team’s responsibilities included Call Routing through Toll Free Carriers, and Call Queue changes.- Upkeep of Verizon IP PBX and Aspect ACD system with Cisco IP Phones using SIP Technology. Tasks include backups, patches and hardware replacement.- Approval of monthly Telephone bills and Toll Free accruals from carriers including Verizon and Global Crossing.