Scott Lykins Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Passionate about driving customer success and empowering businesses to thrive through strategic solutions. As the Founder & President of Customer Success Consulting, I specialize in helping companies transform customer relationships into powerful growth engines. With a proven track record in delivering exceptional customer experiences, we work collaboratively with clients to design and implement customized strategies that drive customer satisfaction, retention, and expansion.🔑 Our Expertise: ✅ Crafting end-to-end customer success strategies tailored to individual business needs ✅ Providing actionable insights through data-driven analytics and customer feedback ✅ Designing and optimizing customer journey maps for enhanced engagement ✅ Developing and executing training programs to accelerate new employee onboarding ✅ Leveraging technology and tools to streamline processes and boost efficiency ✅ Building Survey mechanisms for harnessing customer feedback ✅ Navigating challenges and fostering solutions for maximum customer impact.💡 Approach: I believe that customer success is not just a department, but a philosophy that should be woven into the fabric of every organization. My consultative approach ensures that companies of all sizes can enhance customer satisfaction and unlock their full growth potential. I am committed to driving results, fostering long-term partnerships, and leaving a lasting impact on the businesses we work with.📈 Let's Connect: If you're seeking to elevate your customer success initiatives, streamline operations, and cultivate loyal customer relationships, I invite you to connect with me. Together, we can chart a course toward sustained growth and excellence.

San Francisco Bay Area

Driving account growth and building relationships with enterprise accounts: Optum, Microsoft, Xbox, TranUnion, Ford, Intuit, Visa, Walmart, Chase, and Goldman Sachs.Built Customer Success journey playbooks, created QBR deck, and helped mentor fellow CSMs.Helped Spearhead new onboarding program to get customers into production faster. The program ensured alignment of customer goals and customer defined success criteria.Laid off March, 2023 - Companywide layoff.

San Francisco Bay Area

Helping build and scale TigerGraph's Customer Success team, while working with TigerGraph's strategic customers. Hired as one of the first TigerGraph Customer Success Managers. I have been using my skills, in navigating a new program inception, to deliver strategic engagements for our growing customer base. I take pride in helping build the framework for my fellow CSMs to utilize in engaging and improving our customer experience. To date I have enjoyed amazing success working with our largest customers reflected in my winning CSM of the year for 2021!

San Jose, California, United States

NetApp consulting role to build out a Customer Success platform for the Customer Success organization to achieve global scale.Harvesting, reviewing, and applying data to populate the NetApp customer success platform.Customer Success platform created to scale efficiently, determine KPI’s, measure customer health scores, and build playbooks for engaging NetApp’s SAAS cloud customers.

San Jose, California, United States

Joined Infinera as a consultant assigned to help improve the customer journey, as part of the sales pipeline, which will increase customer experience and increase productivity, visibility, and communication across multiple organizational departments.Integrating direct customer contact into the trials program to help remove sales drag, improve customer feedback, and ensure the customer receives guidance throughout the customer journey.Implemented customer journey stage surveys, increased feedback will then be used by executives and stakeholders to improve customer journey stages throughout various organizations.

Silicon Valley

Customer Success Manager for Digital Realty's strategic enterprise clients. Partnering with enterprise customers to determine and deliver upon their business needs throughout the Digital Realty portfolio.• Serve as key liaison for strategic enterprise accounts to determine and deliver upon customer objectives while uncovering expansion opportunities.• Creates and manages internal programs to ensure customer initiatives are successful.• Delivers proactive account management to clientele.• Working as the voice of the customer to ensure executives understand customer needs.• Ensuring best practices are observed throughout Digital Realty touch points.• Coordinates and delivers customer business reviews and executive briefings.• Communicate with clients to discover deficiencies and work internally to improve processes.• Main Point of Contact during customer impacting events or escalations.Accounts Managed: Oracle, LinkedIn, Uber, Dropbox, ServiceNow, Salesforce, Facebook, etc.

Redwood City, Ca

Customer Success Manager handling ongoing strategic account management for the cloud and content organization. Owns the customer relationship as part of the Equinix account team. Provides account and project management experience to manage and deliver a uniform customer experience throughout the World. Drives post-sales activities• ensures executive account sponsors• drives quarterly business reviews• project management resource• planning and expansion coordinator• owns escalations• account POC• CSM for EQIX Enterprise Cloud Account Sales Team• International Enterprise Account Relationship Owner• Contract Negotiations• Customer AdvocateAccount Experience: Apple, Twitter, Netflix, Box, Cloudflare, Marketo, Nutanix, Splunk, etc

San Jose

Responsible for successful Implementation of new clients to Equinix as well as project management of customer issues within Equinix. Handles all post sales related issues and drives them to resolution.

Generated sales on average of 128% of plan for the last two years. Highest sales growth to earn award for Sales of the Month, six straight months, June thru November 2009. Opened and developed the most new accounts past targeted goals for 2009. Exceeded quota of new fleet accounts for 2008 and 2009.

Provided budget forecasts and tabulated lab reports for the Fab Material Operations group. Headed lab equipment and chemical supply contract negotiations and procurement. Involved in experimental design and implementation.