• Managing small team of assemblers to install outdoor furniture including but not limited to tables, chairs, benches, umbrellas, and gazebos.• Interpret and follow assembly instructions, diagrams, and blueprints to ensure precise installation.• Inspect finished installations for quality, ensuring proper alignment, stability, and functionality.• Ensured safe transport/delivery furniture and equipment to installation sites, adhering to all safety protocols.• Collaborate with team members to coordinate installation schedules and prioritize tasks effectively.• Communicate with crew and clients to confirm installation requirements, address concerns, and provide exceptional customer service.• Maintain tools and equipment, performing routine inspections and repairs as needed to ensure optimal functionality.• Uphold company standards for efficiency, quality, and professionalism in all installations.

• Lead the planning, execution, and delivery of technical infrastructure projects within AWS Room 1, ensuring alignment with organizational goals and customer requirements.• Collaborate with stakeholders to define project scope, objectives, and deliverables, and establish clear project plans, timelines, and milestones.• Coordinate cross-functional teams including engineers, architects, developers, and operations personnel to execute project tasks and resolve technical challenges.• Manage project budgets, resources, and timelines effectively, identifying and mitigating risks to ensure successful project outcomes.• Monitor project progress, track key performance indicators, and provide regular updates to stakeholders, addressing any deviations from the project plan.• Drive continuous improvement initiatives to enhance technical infrastructure processes, tools, and methodologies, leveraging AWS best practices and industry standards.• Facilitate communication and collaboration among project teams, fostering a culture of transparency, accountability, and innovation.• Ensure compliance with AWS security, compliance, and regulatory requirements throughout the project lifecycle.• Responsible for data center provisioning to ensure network and port capacity is available for incoming customer-racks

• Responsible for implementing full range of managed services products and assists customers through the on-boarding process.• Responsible for running projects to build core internal IT infrastructure.• Worked with customers and internal resources to complete technical discovery.• Coordinated with Sales, Facilities, Networking, Engineering and Purchasing to ensure deliverables were met on time.• Collaborates with team managers and resources to identify project approach, deliverables, tasks and resources required to complete a project, specifically as it pertains to technical tasks and deliverables.• Developed and actively managed project plans identifying applicable phases, tasks, resources, deliverables and due dates.• Identified requests for out-of-scope work and tracked items requiring work orders to ensure revenue is received for work performed.• Managed multiple projects with large/complex scope in a deadline-driven environment and completed projects on time.• Managed customer relationship from post-sales through completion of implementation.• Continually developed and improved internal processes and documentation within the organization.

Managed data center network migrations throughout North AmericaCreated multi-faceted project plan scheduling network migrations working within the client's business and application areas.Maintained tracking and reporting for all network and server migration group milestones.Managed a team of six individuals as well as partner resources on a project by project basisTracked and communicated server refresh project status, issues, and risks to stakeholders throughout the project lifecycle, and drove appropriate escalations.Oversight responsibility of all deliverables and project milestonesOversaw refresh of network infrastructure within twenty-six (26) data center sitesInitiated Wi-Fi Access Point upgrade within twenty-six (26) data center sites

Directed all day-to-day activities across business development, contract and sub-contract negotiations, scheduling, and payroll. Coordinated all projects from concept through completion. Created and maintained accurate budget projections. Analyze blueprints and project spec sheets. Direct field operations throughout strategy of projects, personnel, materials, equipment, quality control, and safety procedures. Ensure satisfaction by maintaining client relations, project integrity, and accurate costs.

Guiding a team which is charged with product line contribution as a business unit; ranging from increasing profitability of existing products to developing new products for NTT America. Part of the team responsible for building products from existing ideas, and help to develop new ideas based on industry experience and contact with customers and prospects. Continually working with an engineering counterpart to define product release requirements and marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. A few of the key responsibilities are: • Managing the entire product line life cycle from strategic planning to tactical activities • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. • Driving a solution set across development teams (primarily Engineering, and Marketing) through market requirements, product contract, and positioning. • Analyzing potential partner relationships for the product.

Responsible for managing relationships with key client stakeholders to best utilize NTT America products and services to succeed. Manage a portfolio of NTT America accounts, identify potential solutions and work with the delivery teams to scope projects and ensure their success. Am the primary customer facing person responsible for building strong, successful, long-term partnerships. Some key responsibilities included: • Identify possible sales and cross-selling opportunities within customer base.• Prepare proposals and statements of work for project engagements.• Collaborate with clients to define requirements and manage expectations and communications from inception through delivery, including status updates, budget reconciliation, and scope changes. • Define and manage the overall project goals and success criteria.

Focus on utilizing exceptional customer service skills along with technical skills and expertise. To provide seamless project management through all phases of the client relationship, coordinating with technical personnel and executives to meet customer requirements. Responsible for resolving complex issues and difficult customer interactions and requiring the ability to understand customer issues and requests better than they do. To anticipate future needs and help determine the ideal solution Serve as an escalation point to work any critical issues to resolution on a 24/7 basis.

Supported Enterprise level hosting/colocation customers throughout the entire customer lifecycle. Responsible for the detailed tracking and day-to-day technical management of large, complex customers with ultimate accountability for client satisfaction. Maintained a rigorous work ethic and thrive in a dynamic environment. Am required to be flexible with their work schedule to support customer requirements.

Responsible for the design, implementation and execution of quality processes and procedure which drove efficiencies, working directly with customers and ensuring customer needs are met as well as the documentation and publication of results. Worked closely with customer teams to troubleshoot issues critical to system functionalities.