Scott Keith Email & Phone Number

Grand Rapids, Mi, Us

Greater Grand Rapids, Michigan Area

Manages high profile projects within Oracles North American Customer Success organization to support Customer Success Managers providing Business Advisory Services. Leads focused research and development efforts related to the new tools, content, and processes to support current and future customer engagements.• Key contributor in the development of a new services model for customers success, including strategic planning of a complex and time constrained project plan, the creation of customer facing resources, building extensive training material, and delivering training.• Developed standardized reporting methodology and customer facing reports.• Worked alongside Management teams to plan, develop, and deliver training resources and reference tools; including business process training, release readiness planning, and product training and reference guides, etc.•Supported complex sales activities, providing product specific resources and guidance to sales teams.

Greater Detroit Area

Supported customer success activities as an ERP subject matter expert, providing strategic product support to both internal and external parties.• Developed curriculum and created training resources for Financials, Procurement, and Project Management product accreditation. Performed the evaluation of 60+ employees on said product accreditation.• Mentored and provided product guidance to Customer Success Managers in client interactions including QBRs, regular cadence calls, and one-off requests. • Acted as the voice of Customer Success to other departments, including sales, support, operations, and product management. Built relationships with each of these groups that garnered support in training, event involvement, resource creation and product updates.

Greater Detroit Area

Leveraged Enterprise Resource Planning knowledge and worked in unison with Oracle’s best sales executives, solving complex customer problems and transforming customer requirements into deliverable technical solutions.• Demonstrated a broad understanding of Oracle products across disciplines by articulating product features and competitive advantages during competitive sales cycle across multiple industries• Designed, validated, and presented Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products to customers. • Managed customer visits, Request for Proposals, demonstrations, and customer follow up for over 50 customers.• Worked across organizational hierarchies to develop and present solutions to customers; including IT groups, C-level management, operations, project teams, and accounting departments.• Provided project management best practices consulting and training within Oracle cloud products, both internally and externally.

Overland Park, Ks

Created project schedules and provided in-depth schedule reviews for numerous industrial construction projects.*Acted as owner’s representative for federal contracts, providing analysis of multiple Primavera P6 schedules and cost documents. Presented findings and suggested schedule and process changes to owner on a regular basis.*Developed project schedules, using Primavera P6, for multiple energy and telecom related projects. *Assisted in developing project acquisition plans for new potential federal contracts.

Overland Park, Ks

Developed a new cost and progress tracking method for use with mechanical systems on energy station projects. Provided training and oversaw its implementation across applicable projects.*Designed an automated method for collecting data on new construction mechanical systems, analyzing the results, and providing cost and progress summaries.*Developed and implemented a process for synchronizing mechanical information between multiple databases on a $580 million natural gas power plant, replacing an antiquated “by hand” system.

Madison, Wisconsin Area

*Prepared and maintained cost reports, cash flows, and cost spreads.*Assisted with invoice creation.*Responsible for weekly progress updates.*Designed a process for collecting cost and progress data automatically using existing mechanical system databases.*Prepared and presented both cost and progress reports to the client on a weekly basis. Provided analysis of reports and suggested construction and schedule changes when appropriate.*Developed a system to prioritize manpower allocation, fast-tracking a delayed schedule and allowing for contractual deadlines to be met.

Hays, Ks

•Participated in weekly management meetings between project parties.•Interacted with the client constantly to ensure the client was continuously satisfied with the work being performed.•Worked with subcontractors and suppliers to schedule project tasks and deliveries.•Created MS SharePoint site to organize project documents and drawings allowing universal and uniform distribution.•Created automatic process to update project tracking and creation of weekly progress reports using Visual Basic Applications (VBA) in MS Excel.•Encouraged and trained co-workers in use of new technology to improve onsite communication including: setting up smart phones/tablets to access project documents via FTP while in the field, using smart phones to instantly send pictures and videos of problems to the office, and collaborating on projects using Google Docs.

Overland Park, Ks

*Spent four months at corporate offices assessing software solutions to specific needs.*Member of a team that worked on utilizing lessons learned data from past projects on future projects.*Assisted with general pre-construction and procurement tasks for transmission line project.

Oakland, Ca

Provided onsite engineering solutions, from project bid to project closeout, for the installation of a $40 million underground t-line. •Facilitated communication between the client, city officials, subcontractors, and suppliers to ensure the client’s needs were understood and exceeded.•Interacted with city officials on a daily basis to ensure all governmental regulations were met.•Setup on-site document server with folder syncing to ensure uniform distribution of project documents and drawings.•Utilized cloud storage solution to collect and store daily project reports and pictures from multiple sources.

San Francisco, Ca

Completed on-site quality control inspection for the installation of an $85 million underground transmission line.•Coordinated with subcontractors to prepare daily work schedules.•Assisted field engineer in communicating complex engineering solutions to subcontractors. •Interacted with environmental inspectors on a daily basis to ensure proper procedures were being followed.

Greeted and assisted facility members, Answered information desk phones, Assisted in maintaining fitness and gymnasium facilities

Portage, Mi

Provided new maintenance contract recommendations through the collection and analysis of actual maintenance use data. Created a MS Access database for continuous updating and monitoring of maintenance needs. The proposed contract changes provided an annual savings of $120,000.

Portage, Mi

Prepared bids for potential projects through completion of onsite surveys, quantity take-offs, and bid packet assembly. Designed and implemented employee training website using Windows Media Steaming and Pinnacle Studio to stream training videos to all company offices.

Bs, Construction Mangement

Activities and Societies: National Association of Home Builders University Ultimate Frisbee Team

Aas, Civil Engineering Technology

Activities and Societies: National Association of Home Builders University Ultimate Frisbee Team