Scott Macphee Email & Phone Number

Frisco, Texas, United States

Customer support is the foundation upon which all higher level services are built. With that in mind, my role is to lead HPE Services Global Support to deliver support operations encompassing remote support, dispatch, and field services for the entirety of the Hewlett Packard Enterprise product catalog in a way that meets or exceeds our customer commitments and expectations. Through a team of thousands of professionals around the globe we deliver an industry leading customer experience tied to our portfolio of product services in a way that differentiates HPE and ensures that customers continue to see HPE as a preferred vendor for products and services. And we strive to have some fun doing it!

Frisco, Texas, United States

Focused on modernizing and optimizing the customer experience, new product and service introduction, services workflow technology and business performance governance across a multi-billion dollar services delivery organization.

Plano, Tx

The services account management and delivery arm of HPE Pointnext Services, we deliver to our customer commitments around the world as their trusted advisor and partner throughout the services lifecycle - from advisory, transformational and operational services. This team, with its breadth and depth of skills and talents, helps Hewlett Packard Enterprise customers achieve business success at the highest levels of customer satisfaction.

Plano, Tx

Led the HPE Pointnext Transformation office focused on aligning field service delivery models in the Americas, Europe, the Middle East and Africa through strategic partners and alliances. In addition, this office was responsible for bringing together a global structure of customer account delivery for HPE Pointnext, working to enhance the customer and employee experience through the alignment of the HPE professional and operational services teams.

Plano, Tx

Responsible for global teams of engineers spanning Hewlett Packard Enterprise servers, storage and networking products. Supporting lab infrastructure for global call centers, product issue management and interface to R&D teams, and outbound communication and problem resolution to HPE customers, field and call centers. Personally act as executive liaison between product business units and services delivery teams as it relates to product issues.

Plano, Tx

Managed teams responsible for end-to-end quality governance of HP Networking quality, Level 3 Engineering for HP Networking products. Responsible for warranty plans and execution for HP Networking products.

Director of Customer Experience and Satisfaction inside the Business Critical Systems Division.

Richardson, Tx

Senior manager responsible for team of technical program managers focused on customer quality experience for Business Critical Systems products as part of the product unit. Interface between development teams and senior services teams. Manage quality metrics across products lines and "get well" plans when excursions identified. Sponsored and drove industry leading field quality analytics.

I held various field and factory positions at Convex up until the acquisition by HP in 1995. Those included:o Manufacturing automation software engineer,o Customer field escalations manager,o Remote support and services manager