Scott Macpherson Email & Phone Number

Northampton, GB

Northampton, England, United Kingdom

Responsible for North's Logistics strategy ensuring the right part arrives at the right time servicing our customers requirements first timeNorth offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way your people.

Northampton, England, United Kingdom

• Through its relationships with System Integrators, Telcos, Original Equipment Manufacturers (OEMs) and Value Added Resellers (VARs), Allvotec manages highly complex, business-critical IT and communication services for.
• Own and develop the logistics relationship with BT and Agilitas, circa £6 million p.a. Supporting the smooth transition by ensuring stock is accounted for and service levels maintained.
• Improved SLA utilising action trackers and best-in-class logistics providers by 10%, now achieving 95%.
• Successfully delivering operational support and mentoring to the off shore teams in Bulgaria.
• Identified £500k p.a. saving on good engineer returns, avoiding requirement to be repaired.
• Put forward an FMO for the automation of service tickets resulting in less manual touches and time saved.

Northampton, United Kingdom

• For the role, I was responsible for the daily running and management of the Service Centre Planning & Scheduling functions ensuring optimised processes to facilitate the achievement of high service levels, efficient.
• Lead the transition of field scheduling functions to a single centralised desk, increasing coverage hours while delivering £60K+ savings.
• Streamlined engineer efficiency raising the average number of jobs completed daily to 4.4 by grouping together PUDO deliveries.
• Monthly savings of £30k in transport cost by utilising the correct logistics solution without negatively impacting customer experience.
• Revisited the induction process for new employees, adding a presentation about company values and objectives, and a training schedule.
• Leading role in the methodology for boot stock, tech courier and transitions.

Northampton, United Kingdom

Allvotec split into its own company. Please see my Service Operations Manager update for details on the role I held

Northampton, United Kingdom

• Working for Rico, I worked within the Technical Division delivering technical services to retail, banking and education businesses. The first task I carried out for the business was for the transition, and initial set.
• Transitioned an established operation from Birmingham to Northampton.
• Due diligence carried out across 40 customers to ensure any risks to service were flagged and minimised.
• Managed a mixed skills team of 25, including customer service, service delivery managers and technical support agents.
• Transitioned additional contracts worth £2 million, supporting the recruitment of a new team.
• Daily management of tickets throughout the UK, with an average SLA achievement of 98%. SLA’s include 4 hours, 8 hours and next business day.

Milton Keynes, United Kingdom

Working as operational management on a £10 million contract and developing processes and documentation to support the running of the contract, and ensuring contractual SLA's are successfully met, delivering a high level of service.The role entailed a full understanding of the operation delivering the service to the contract, whilst finding efficiencies.

Northampton, United Kingdom

• This role entailed dealing with high-level Logistics escalations, Investigations, Personnel issues, ring-fenced business requirements ensuring we can service customers’ requirements, even when a small percentage are.
• Diligence for logistics, customer transitions, new business take on and any exiting providing a seamless experience. Planning, stock management, attending customer and stakeholder meetings, briefing other departments.
• Re-engineering processes to enhance service and reduce cost.
• Developing systems and procedures to transition Daisy acquired business back into the One Daisy Programme centralising services and achieving major synergy savings across the group in excess of £1m over 6 months.
• Management of Perpetual Inventory audit team covering the central warehouse, 55 forward stocking and site based locations and engineers boot stock in accurately managing our stock holding.
• High-level escalations, personnel issues, ring-fenced business requirements outside BAU, initiatives and projects.