Scott Magee Email & Phone Number

Austin, TX, US

• Created a client growth strategy focused on cross sell / upsell as product line expanded
• Maintained GRR goals and NRR was > 115% in 2023
• Qualified for Presidents Club in 2023

Austin, TX, US

• Developed a Customer Success Management program to drive revenue growth and retain business. Global customer churn in 2022 was < 5%
• Created and implemented the Customer Success Index, a data driven approach that measures customer health and revenue risk based on eight key data points.
• Created and implemented a multi-layer relationship strategy for key customers. Developed internal roles and responsibilities to foster relationships from C-Level to Champion ensuring KPI success criteria was documented.
• Worked closely with the business development team creating a healthy pipeline, by identifying upsell/cross sell opportunities with current customers
• Serve as a member of the Global Customer Success Leadership Team and provide regular updates to leadership on customer retention/growth and other key strategic objectives
• Develop strategies to ensure team achieves results which consistently exceed customer requirements and company financial objectives

Austin, TX, US

• Managed $16M book of business for over 60 client accounts across multiple industries, including data storage, telecommunications, transportation, security, and healthcare for a provider of global supply chain solutions
• Oversaw customer support and project planning while cultivating and maintaining executive relationships; worked closely with Verizon’s supply chain leadership team to close a deal with their business unit that secured.
• Facilitated the transition of clients from monthly to prepaid annual invoicing with a 92% close rate
• Grew annual recurring revenue by 7% with strong contract negotiating skills and by ensuring most clients renewed their subscription throughout tenure
• Received 2019 CEO Award and Employee of the Quarter Award for exemplary performance and impeccable service

Austin, TX, US

• Provided leadership, communication, and organization to ensure company, customers, and several third parties were clear on current status, actions, risks, and next steps while identifying key stakeholders, project.
• Created a Risk Register to ensure risks were highlighted early with the appropriate mitigation plan for resolution
• Developed, maintained, and monitored Project Schedule and Cost Performance throughout the life-cycle of projects in addition to identifying potential bottlenecks and escalating issues, as needed

US

• Established relationships with suppliers to support business objectives and managed the inbound transportation of goods to meet U.S. demand while providing operational impact-analysis to sales and marketing teams
• Served as key account manager for orders to over 90 countries worldwide with up to $10M in annual revenue
• Collaborated with International Sales Team and the VP of Supply Chain to streamline communications and logistics, ensuring that all factories were clear on customer needs while maximizing shipping revenue
• Received the CD3 President’s Award for Commitment, Competence, and Consistency in 2012

Marseille, Provence-Alpes-Cote d'Azur, FR

• Played an instrumental role in the contracted support and supervision of Dell North American manufacturing, including the management and coordination of Dell supplier rework and assembly projects across five regions
• Added $3M of new business in 2010 and averaged $1.5M in annual revenue during tenure
• Practiced LEAN management, such as the development Kaizen initiatives, which resulted in cost savings of $84K per year while improving warehouse safety and efficiency; finalist for Best Kaizen in North Americas in 2010
• Served as the primary point of contact between Dell and its suppliers to cultivate trusted relationships and drive customer retention
• Oversaw and managed multiple teams across several locations for Quality Assurance and logistics initiatives

Marseille, Provence-Alpes-Cote d'Azur, FR

• OPERATIONS & MANAGMENT - Logistics SupervisorTasked with implementing process improvements to ensure the reliable and effective domestic flow of productfrom CEVA to Dell manufacturing plants.
• Managed compliance and SLA’s for inbound material into the Dell manufacturing facility
• Worked with Dell and CEVA to provided cross-organizational solutions, ensuring the expedited receipt ofurgent shipments.
• Analyzed and distributed daily Dell SC3 critical parts list to the five CEVA Supply & Logistics Centers (SLC’s)
• Developed and maintained customer and vendor relationships

Marseille, Provence-Alpes-Cote d'Azur, FR

• CUSTOMER SERVICE - Logistics Account ManagerCustomer advocate, responsible for over 20 accounts across multiple regions in North America. Helped facilitatedthe movement of product between CEVA SLC’s and Dell.
• Responsibilities included process training for Account Managers (customer service) and Material Handlers(operations) at Austin, TX and Winston-Salem, NC SLC’s.
• Selected to be part of the Start Up Team, for newly acquired business
• EG3 recipient for Outstanding Customer Service - 2007
• Developed and improved service request documents