Scott Magee Email & Phone Number

Austin, Tx, Us

• Created a client growth strategy focused on cross sell / upsell as product line expanded • Maintained GRR goals and NRR was > 115% in 2023 • Qualified for Presidents Club in 2023

Austin, Tx, Us

• Developed a Customer Success Management program to drive revenue growth and retain business. Global customer churn in 2022 was < 5%• Created and implemented the Customer Success Index, a data driven approach that measures customer health and revenue risk based on eight key data points. • Created and implemented a multi-layer relationship strategy for key customers. Developed internal roles and responsibilities to foster relationships from C-Level to Champion ensuring KPI success criteria was documented and measured • Worked closely with the business development team creating a healthy pipeline, by identifying upsell/cross sell opportunities with current customers • Serve as a member of the Global Customer Success Leadership Team and provide regular updates to leadership on customer retention/growth and other key strategic objectives• Develop strategies to ensure team achieves results which consistently exceed customer requirements and company financial objectives• Partner with other teams to identify and execute strategic initiatives focused on improving the customer experience and ensuring customer retention• Work cross-functionally to identify and execute strategies to drive revenue and increase customer satisfaction

Austin, Tx, Us

• Managed $16M book of business for over 60 client accounts across multiple industries, including data storage, telecommunications, transportation, security, and healthcare for a provider of global supply chain solutions• Oversaw customer support and project planning while cultivating and maintaining executive relationships; worked closely with Verizon’s supply chain leadership team to close a deal with their business unit that secured an additional $150K of recurring annual revenue for four years• Facilitated the transition of clients from monthly to prepaid annual invoicing with a 92% close rate• Grew annual recurring revenue by 7% with strong contract negotiating skills and by ensuring most clients renewed their subscription throughout tenure • Received 2019 CEO Award and Employee of the Quarter Award for exemplary performance and impeccable service

Austin, Tx, Us

• Provided leadership, communication, and organization to ensure company, customers, and several third parties were clear on current status, actions, risks, and next steps while identifying key stakeholders, project scope, goals, and expected outcomes for each software implementation project• Created a Risk Register to ensure risks were highlighted early with the appropriate mitigation plan for resolution• Developed, maintained, and monitored Project Schedule and Cost Performance throughout the life-cycle of projects in addition to identifying potential bottlenecks and escalating issues, as needed

Us

• Established relationships with suppliers to support business objectives and managed the inbound transportation of goods to meet U.S. demand while providing operational impact-analysis to sales and marketing teams• Served as key account manager for orders to over 90 countries worldwide with up to $10M in annual revenue• Collaborated with International Sales Team and the VP of Supply Chain to streamline communications and logistics, ensuring that all factories were clear on customer needs while maximizing shipping revenue• Received the CD3 President’s Award for Commitment, Competence, and Consistency in 2012

Marseille, Provence-Alpes-Cote D'Azur, Fr

• Played an instrumental role in the contracted support and supervision of Dell North American manufacturing, including the management and coordination of Dell supplier rework and assembly projects across five regions• Added $3M of new business in 2010 and averaged $1.5M in annual revenue during tenure• Practiced LEAN management, such as the development Kaizen initiatives, which resulted in cost savings of $84K per year while improving warehouse safety and efficiency; finalist for Best Kaizen in North Americas in 2010• Served as the primary point of contact between Dell and its suppliers to cultivate trusted relationships and drive customer retention• Oversaw and managed multiple teams across several locations for Quality Assurance and logistics initiatives

Marseille, Provence-Alpes-Cote D'Azur, Fr

OPERATIONS & MANAGMENT - Logistics SupervisorTasked with implementing process improvements to ensure the reliable and effective domestic flow of productfrom CEVA to Dell manufacturing plants.• Managed compliance and SLA’s for inbound material into the Dell manufacturing facility• Worked with Dell and CEVA to provided cross-organizational solutions, ensuring the expedited receipt ofurgent shipments.• Analyzed and distributed daily Dell SC3 critical parts list to the five CEVA Supply & Logistics Centers (SLC’s)• Developed and maintained customer and vendor relationships

Marseille, Provence-Alpes-Cote D'Azur, Fr

CUSTOMER SERVICE - Logistics Account ManagerCustomer advocate, responsible for over 20 accounts across multiple regions in North America. Helped facilitatedthe movement of product between CEVA SLC’s and Dell manufacturing plants.• Responsibilities included process training for Account Managers (customer service) and Material Handlers(operations) at Austin, TX and Winston-Salem, NC SLC’s.• Selected to be part of the Start Up Team, for newly acquired business• EG3 recipient for Outstanding Customer Service - 2007• Developed and improved service request documents