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Scott Maher personal email
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With over 25 years of experience in customer support and customer success, I am passionate about leading teams and delivering value to clients across various industries and domains. As the Customer Success Director at Cloudera, a leading provider of cloud and data solutions, I drive the overall vision and strategic plan for the Customer Success organization, aligning the company and client goals, and ensuring customer satisfaction and retention.I leverage my credentials and competencies in CSM and ITIL, as well as my knowledge and experience in cloud and data solutions, to influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. I work closely with sales and product teams, offering consultation and guidance on product selection and implementation. I also lead a team of strategic customer success managers who focus on delivering high value and satisfaction in every customer interaction. I enjoy working in a dynamic and innovative environment where I can empower customers to achieve their desired state configuration and compliance.
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Director Of Customer SuccessCloudera Apr 2022 - PresentSanta Clara, California, UsResults-driven Customer Success Leader with a proven track record in driving customer adoption, enhancing customer experience, and achieving growth through improved renewals and net retention. Expertise in building high-performing teams, optimizing customer lifecycle processes, and aligning cross-functional strategies to deliver exceptional client outcomes.
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Director Of Business Critical ServicesPure Storage Feb 2017 - Apr 2022- Led a high-performing Business Critical Services (BCS) team dedicated to delivering premium, proactive support services for large-scale storage infrastructure deployments.- Ensured seamless end-user experience by providing a designated team that deeply understood client IT environments, applications, and processes.- Directed initiatives for rapid service request resolution, proactive issue identification, and real-time array health monitoring through the AI-driven Pure1® platform.- Facilitated accelerated ROI for clients by optimizing time-to-value of Pure all-flash infrastructure, enabling clients to regain valuable IT management cycles.- Championed the delivery of technical leadership, storage architecture guidance, and automation best practices through collaboration with Technical Account Managers (TAMs).- Oversaw comprehensive communication on array health, system events, and performance metrics to maintain peak operational efficiency.- Proactively managed priority access to software updates, security patches, and vulnerability resolutions, ensuring robust data protection and system integrity.- Improved customer support resolution times and satisfaction through tailored, proactive service approaches. - Successfully supported large-scale digital transformation initiatives for enterprise clients. - Strengthened client relationships by delivering customized service plans and consistent value-add support.
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Global Service Account ManagerPure Storage Apr 2015 - Feb 2017• Managed customer accounts, providing onsite and remote services for Pure FlashArray installations in the New York area.• Developed strong relationships with customers, understanding their environments and configurations to deliver tailored support.• Achieved high customer satisfaction ratings and retention rates through proactive account management and problem-solving.
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Data Center Operations Senior ManagerForest Laboratories Jan 2009 - Jan 2015UsManage team supporting IT Data Center operations for Forest Laboratories, i.e., asset management, procurement of hardware/software, and daily support of Data Center hardware and software services. • Lead Computer Operations planning and projects, and organize and negotiate the allocation of resources.• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT enterprise UNIX, Windows and Storage environments.• Work with Infrastructure and Applications Development stakeholders to define business and systems requirements for new technology implementations.• Support the efficient utilization of Infrastructure resources including personnel and equipment across the organization.• Oversee all reports and documentation related to UNIX, Windows and Storage operations.• Develop maintenance schedules for UNIX, Windows and Storage environments.• Recommend business problem solutions that will improve customer service, reduce cost, or provide for a competitive advantage. • Perform managerial activities such as scheduling, supervision, hiring decisions, execution of performance management processes and merit budget allocations, coaching and associate development, department staffing, budgeting, encourage career development, communicate and enforce policies and procedures.• Drive creative approach to problem solving.• Deploy IT operation standards, processes and procedures in compliance with regulatory requirements.• Participate in the development and direct the implementation of Infrastructure products and services from inception to completion, while taking appropriate steps to ensure high quality, on time schedules and attainment of budget goals.• Coordinate and lead team activities, projects and administrative tasks, including contracts and contractors. -
Senior Manager Client ServicesForest Laboratories Apr 2005 - Jan 2009UsManaged team supporting IT client operations for Forest Laboratories, i.e., asset management, procurement of hardware/software, and daily support of client hardware and software services. ~ Managed the Informatics Client Services team that provided support to 7 PR&D sites and 1500+ clients.~ Met with department representatives to go over IT support issues.~ Analyzed and projected staff and budget requirements.~ Reviewed and approved the hardware/software needs within the Forest business community.~ Conveyed company and departmental objectives and direction to staff.~ Implemented and enforced Forest Informatics’ policies and procedures.~ Monitored group workflow and directly assigned Informatics tasks accordingly.~ Reported status of FRI Client Services operations to senior Infrastructure management.~ Met regularly with direct reports and FRI-Informatics Account managers to coordinate resource allocations for upcoming projects.~ Implemented new procedures and strategies to increase efficiency within the group.~ Interviewed and selected new employees and contractors.
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Team Lead - Hardware ServicesSanofi-Aventis Aug 2001 - Apr 2005Paris, France, Fr -
Desktop SupportCurtis, Mallet-Prevost, Colt & Mosle Llp 1999 - 2001New York, New York, Us
Scott Maher Skills
Scott Maher Education Details
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Adelphi UniversityHistory -
Nassau Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Scott Maher
What company does Scott Maher work for?
Scott Maher works for Cloudera
What is Scott Maher's role at the current company?
Scott Maher's current role is Customer Success Director @ Cloudera | CSM, ITIL®.
What is Scott Maher's email address?
Scott Maher's email address is sc****@****age.com
What is Scott Maher's direct phone number?
Scott Maher's direct phone number is +151635*****
What schools did Scott Maher attend?
Scott Maher attended Adelphi University, Nassau Community College.
What are some of Scott Maher's interests?
Scott Maher has interest in Children.
What skills is Scott Maher known for?
Scott Maher has skills like Cross Functional Team Leadership, Data Center, Vendor Management, Sdlc, Software Documentation, Pharmaceutical Industry, It Strategy, Business Analysis, Enterprise Software, Process Improvement, Infrastructure, Itil.
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