Scott Maple Email & Phone Number

Seattle, Washington, United States

Boise, Idaho

Ontario, OR

Responsibilities include providing development to the leadership team to guide and develop representatives in a creative, engaging manner. Manage the day-to-day operations of a center of more than 100 people. Create stimulating methods of driving performance in key performance indicators (KPIs). Daily execution of the executive strategy in providing the.

Meridian, ID

Responsibilities included the daily execution of the Churn Reduction Strategy for the organization. Coaching and developing a team of up to 17 representatives to root cause analysis, create exceptional customer experiences, and drive key performance indicators (save/cancel rate, contract renewals, one call resolution, call resolution time, etc.) to exceed.

Meridian, ID

Responsibilities included launching the new call type by analyzing trends in requests from our retail locations to create policies that would allow for more autonomous functionality. Develop training techniques to drive high levels of performance in a new arena while maintaining an engaging environment for frontline representatives. Managed the day-to-day.

Meridian, ID

Managed a team of up to 17 representatives to exceed minimum business expectations in quality, sales, call resolution time, etc. Provided continuing education training on new products, services, and strategy. Created environment focused on employee engagement and motivation through close professional relationships and employee investment.

Work with customers to meet programming needs and resolve billing issues.Provide support to peers in an effort to resolve escalated customer situations and answer procedural questions. Leverage multi-tasking skills to operate multiple systems simultaneously while interacting with customers. Actively listen to needs of customer and partner with them to.

Bsb, Business Administration, Management And Operations, Graduated

Real Estate

Aa, Business