Scott Marshall Email & Phone Number

Washington, District Of Columbia, Us

Northampton, Gb

As part of Global IT my role consists of:• Ensuring consistent and effective implementation of IT Change Management Services and Knowledge Management along with Operations• Work with Service Design team, Service Operation team, and Project Teams to implement and sustain an effective Change and Knowledge Management process • Provide support to Service Desk and CIMT on a day to day basis and manage 3rd party vendor for accountability on SLA's and contract agreements. • Develop change and knowledge management standards, plans and procedures • Identify mechanisms to reduce the number of production change requests through routine actions, standard change templates and automated solutions• Ensure that new change management methods and processes are properly approved and communicated to staff before being implemented • Provide training/guidance to ensure compliance with change management process in particular as related to Internal Controls and SOX compliance• Interface with other Service Management groups, Avon IT CoEs, and HP to ensure regular housekeeping of knowledge articles • Engage with project teams and Service Operations team to ensure CIs are available prior to the implementation of new applications or IT services• Support delivery of the Service Transition framework, governance, policies, standards, procedures and controls• Create and present management information, reports, and statistics relating to All Service areas.• Educate other areas of the business on the Service Mgmt functions and act as liaison to HP Service Transition team• Support the overall Enterprise IT Service Management activities, providing input to the ongoing continuous improvement of the strategy, framework, governance, policies, standards, procedures and controls that underpin the function

Northampton, Gb

During Avon's transition of IT Services to HPE I was the Global Lead for Change Management. For this project i was responsible for:Integrating and building a new process that would not only work with the new tool that we would be using but also work for the business and our users.Making sure that this new process would be compliant in our obligations to Internal Controls (Sarbanes-Oxley) Creating and providing the documentation for training over 1500 users who would be using this new tool and process

Northampton, Gb

• Provide operational reporting, metrics, and advanced analysis of internal operations by leading initiatives to analyze complex operational metrics, data from internal and external sources and conduct trend analysis.• Meet with key stakeholders to gain consensus on key performance indicators.• Recommend metrics to track, how to measure them and the method in which data is reported.• Revise and own the SLA portion of the Monthly Integration Meeting (MIM) report.• Implement and maintain Global reporting and analytics standards from the business service perspective in collaboration with IT Support teams.• Drive end to end operational reporting for all key processes and services.• Lead construction, deployment, and training of standard reports.• Provide service management support to various initiatives by providing work measurement and metrics reporting support.• Collaborate with the Global and Regional teams on key metric changes, changes in metric scoring and key drivers to improve metrics performance.• Lead data analytics and validate queries within the support tools (i.e Remedy, SOI, and others).

Northampton, Gb

I am responsible/Focal point for all change management related Issues for the EMEA region and also give guidance to the CEE region in day to day work. Additional responsibilities include:- Chairing of the Daily EMEA CAB (Change Advisory Board) Meeting where changes from all over the region are discussed to determine risk/impact/cost etc to the business.- Attend and Chair Global COE CAB weekly which is where high impact changes are discussed with Senior Management from all respective COEs- Provide detailed training to users from EMEA/CEE/ASIAPAC regions on the Change Management process.- Produce detailed reports for senior management on change management and any issues arising out of change management.- Work closely with problem management team to relate changes to Incidents/Problems/Known Errors to make sure everything is being tracked correctly.- Making sure that all changes that are created comply to Sarbanes Oxley legislation- Carrying out Internal and external audits for Sarbanes Oxley 2/3 times a year working with Ernst and Young and Price Waterhouse Coopers- Manage large implementations ensuring all implementing parties are coordinated and preparation activities are undertaken- Act as coordination point for significant impacting Changes which require extensive planning and involvement- Test of Remedy Change Mgt module following new releases and significant upgrades- Use asset/configuration management for impact analysis of changes and upstream/downstream relationships

Northampton, Gb

Worked in a large team of Analysts working 24x5 shifts in Corby Datacentre carrying out activities such as- The process of billing and invoicing the UK’s orders through the Mainframe- Being accountable to monitor the overnight batch schedule to make sure major applications make the agreed SLA. - Being responsible for the Backing up of critical data in case of Disaster Recovery being invoked. - Using Remedy to create/escalate/resolve Incidents in a timely manner to ensure minimal impact on the service provided to the business. Also using Remedy for the creation of PBI’s and SDB’s- Providing Shipping Floor support for any IT related failures on there hardware or software