Scott Maxson Email & Phone Number

Woodland Hills - Farmers Home Office

I performed needs assessment to identify learning needs and performance gaps for complex projects for audiences up to and including executive/highly advanced learners. Leads projects of high complexity to design learning solutions using adult learning practices and technologies appropriate to the needed outcome.• Led a team of virtual and onsite employees, collaborating on building and maintaining online and instructor-led Sales, Marketing, and Customer Experience training.• Developed new curriculum build for new agent training to reduce course time. (reducing course time by 40%).• Performed new agent onboarding for Florida and Atlantic territories during expansions while developing new curriculum and webinar designs.Agency Compliance Curriculum Lead 2017-2018. •Designed and led the development team in the annual compliance training for all Farmers Agents, staff, and key Distribution employees, including 65,000 participants with 4.8 of 5 Star rating.

Greater Los Angeles Area

• I developed strategies and executed training for independent contractor district managers, agents and field employees as well as . I worked with internal and external business units and vendors to build and execute training. • I developed the training strategy and delivered online and instructor led training to field management representatives for the organization’s new auto insurance product for Senior Leadership to implement in to agents in all states.Premium Change Communication Lead 2013-2016. •Partnered with top producing agents to create comprehensive and dynamic resources showing how to work with customers during a premium change. •Exceeded annual retention goals year over year increasing premium growth and agency commissions.

Portland, Oregon Area

• I Led 10 Districts (320 Agents) and Division Team throughout Oregon.

Bba, Management

Activities and Societies: Sigma Phi Epsilon

Business, Management, Marketing, And Related Support Services