Scott Maxson Email & Phone Number

Woodland Hills - Farmers Home Office

• I performed needs assessment to identify learning needs and performance gaps for complex projects for audiences up to and including executive/highly advanced learners. Leads projects of high complexity to design.
• Led a team of virtual and onsite employees, collaborating on building and maintaining online and instructor-led Sales, Marketing, and Customer Experience training.
• Developed new curriculum build for new agent training to reduce course time. (reducing course time by 40%).
• Performed new agent onboarding for Florida and Atlantic territories during expansions while developing new curriculum and webinar designs.Agency Compliance Curriculum Lead 2017-2018.
• Designed and led the development team in the annual compliance training for all Farmers Agents, staff, and key Distribution employees, including 65,000 participants with 4.8 of 5 Star rating.

Greater Los Angeles Area

• I developed strategies and executed training for independent contractor district managers, agents and field employees as well as. I worked with internal and external business units and vendors to build and execute.
• I developed the training strategy and delivered online and instructor led training to field management representatives for the organization’s new auto insurance product for Senior Leadership to implement in to agents.
• Partnered with top producing agents to create comprehensive and dynamic resources showing how to work with customers during a premium change.
• Exceeded annual retention goals year over year increasing premium growth and agency commissions.

Portland, Oregon Area

• I Led 10 Districts (320 Agents) and Division Team throughout Oregon.

Bba, Management

Activities and Societies: Sigma Phi Epsilon

Business, Management, Marketing, And Related Support Services