As a member of the operations team; responsible for tenant onboarding and departure, collaborating with the leasing team to ensure smooth delivery of services.

Successfully completed the final (2nd) practicum portion of the hospitality management program. Minimized problems by responding immediately to customer satisfaction matters. Oversaw purchasing, inventory, invoicing, and daily checklists, as well as opening and closing duties. Built a strong team spirit by responding and communicating with staff one on one and through group interactions about important buisness changes.

Successfully completed the first of two practicum portions of the hospitality management program. As a team member of the visitor services area; tasked with the ambassador duties (greeting/information) and assisted with receiving, supplying, and pricing the boutique merchandise. Built an excellent reputation by using a professional, courteous approach, ensuring that customer inquiries were promptly responded to or directed to the appropriate person.

started out in the role of prep-cook; then successfully worked my way to line cook and kitchen supervisor responsibilities. I thrived in the demanding customer service environment of this busy restaurant/bar. Keeping a cool, calm demeanor helped my staff members navigate the very busy kitchen delivery demands.

Working full-time, responsible for daily prep - as a team member working in this downtown fast paced service environment. Cross trained to provide support during lunch rush time to prepare forno food item. Proud to say i was named employee of the month June 2015 recognized for attention to detail.

Working as a CSR in the mortgage call center; produced large volumes of correspondence; answering customer inquiries via telephone and email. responsibilities included prompt, effective resolution of administrative errors and revising mortgage payment instructions to ensure full client satisfaction.