Scott Mcdowell Email & Phone Number

Carlisle, Pa

Kitty Hawk, Nc

Validated and closed residential and commercial HVAC sales opportunitiesCompleted heating and cooling load calculations (Manual J and Manual N) and then recommended equipment to match the load requirementsDeveloped proposals including detailed designs and project plans.Managed the installation process from ordering hardware to customer sign off

Led the team that brought 4 business units together to create a data dictionary and common set of business rules for electronic eligibility processing and reporting.Developed requirements, specifications, and test cases with tracebacks for an enterprise wide application to process healthcare eligibility files into MetaVance. Created a lookup table structure and logic that was shared across trading partners to translate incoming data to the MetaVance standard values.Created a set of 56 regression test cases to validate the core eligibility functions of MetaVance.Developed SQL and Perl scripts to create high volume test data sets.Created training materials for a 2 day electronic eligibility boot camp including X12 834 processing, fixed position layouts, delimited layouts, and date processing.Provided operational support and troubleshooting for a team of eligibility analysts.

Sold and helped implement off the shelf engineering software and custom integration solutions for gas and electric utility companies.Provided pre and post sales technical support for engineering software to electric utilities in North America.Increased customer retention to 98% and maintained it for 3 years.

Managed an IT support team that provided hardware and software support to over 200 field sales and research personnel.Implemented a sales force automation system for 150 sales people, regional sales managers and technical support personnel.

Bs, Engineering

Master Of Business Administration (Mba), Information Technology