Extensive experience in directing food and beverage (F&B) operations for multi-outlet resorts and convention centers. Track record of success elevating guest satisfaction, incremental revenue, enhancing quality, leading renovation projects, and controlling costs. Effective manager, coach, and mentor able to instill customer-focused attitudes among employees, build dedicated and cohesive teams, and inspire improved performance. Areas of expertise: Operations Management, Budget Administration, Guest Satisfaction, Financial Planning/Forecasting, Banquets/Catering, Concept/Menu Development, Safety & Sanitation, P&L Management, Scheduling, Employee Retention, Event Planning, Inventory Control, Staff Training & Development, Vendor Relations, and Strong Communication Skills.