• Report Writing with tools BIRT & EARL• SQL Queries• Administration and deployment of Active Directory & Group Policies • Utilisation of extensive hardware and troubleshooting experience; regularly supporting the site’s 50 users, from junior staff through to senior management • System backup and restoration using Dell AppAssure and Store Secure (cloud)• Installation/Administration of A/V software for Clients – ESET & Admin Console• Configuration and installation of various Operating Systems such as Windows 7, Windows 8 and Server 2008/2012• Administration of Watch Guard firewall• Installation, configuration, on-going support and administration of clients PC’s, servers and networking equipment• Vast knowledge and use of Microsoft office products including Office 2003, Office 2010 and Office 2013• Image creation / deployment using Macrium Reflect• Planning and increment of office network from cabling, servers, routers and firewalls. This includes the construction of a purpose-built server room to hold site’s network infrastructure• Email management via online tools• Administration of site’s ERP system EFACS• MFP and Desktop Printer management and installation• Planning, installation and ongoing management of Avaya telephone systemMy wide range of responsibilities include the management of all IT Services from networking to desktop support, IT related equipment and being the first point of contact for IT Support issues. The procurement of all hardware and software necessary for all departments. The completion of general IT administrative tasks and ensuring data is secure, with backups taken regularly. Regular consultation with group IT personnel to ensure the Cooper and Turner Group IT Systems operate efficiently.

• Administration of User Accounts through Active Directory • Experience with Microsoft Exchange Management console (Office 365) • Installation, configuration, on-going support and administration of clients PC’s, Servers and Networking equipment• System backup and restore using GFI, Backup Assist and NT backup• Administration of centrally managed A/V software for Clients – ESET and GFI• Planning and increment of office networks from cabling, Servers, Routers and Firewalls• Highly skilled in hardware troubleshooting, gained from the support of desktop, workstation and laptop equipment• Experience of Microsoft office products which include Office 2003, Office 2010 and Office365• Image creation / deployment using Macrium Reflect• Email management/security via Proofpoint• Configuration and installation of various Operating Systems such as Windows 7, Windows 8 and Server 2008/2012• Experience with helpdesk software, Naverisk, Connectwise, GFI and Autotask• Knowledge of Draytek routers and Watch Guard firewalls

• Home/office networking• Hardware/software troubleshooting• Laptop/PC repairs• Soldering work down to component level• Game console repairs• Mobile phone repairs and unlocking• Home/office CCTV setups• Custom PC builds• Repair contract with major high street retailer• Sale and customer service

• Installation and administration of Windows Server 2003, Windows XP and other operating systems such as Ubuntu (Linux)• Support for core business applications SFC Software for Diabetic Kits, Microsoft Office 2003 as well as other software such as Adobe products etc. • Creation of user accounts through Active Directory Administration• Configuration of security on server based directory structures• Administration of centrally managed A/V software, currently MacAfee until we migrated to Symantec• Extensive hardware experience gained from the support of desktop, workstation and laptop equipment• First and second line support with full problem resolution• Image creation / deployment using Acronis• System backup and restore using Veritas and Arc Server Backup Software, With Shadow Copy experience too• Configure and Install IP Phone Via an Avaya Telephone system using Difinity Software• Installation and administration of Qpulse 5.5 and 5.6