Specsavers Optical Group is a leading global optical retailer with stores located in the United Kingdom, Guernsey, Spain, Ireland, Norway, Sweden, Finland, Denmark, the Netherlands, Australia and New Zealand.As Head of IT Service Delivery I am accountable for the service delivered and operations that support all lines of business; Retail, Corporate and Supply Chain within the Asia Pacific region.

In the role of Senior Manager of Service Management I am accountable for the IT service management strategy in the ANZ region, process management and ownership, service and process improvement, service management tools, governance, information security and managing the ANZ service management team.

In the role of IT Service Improvement Manager I am responsible for the service management framework, governance and performance in the Asia Pacific region. My role includes ownership of the Change Management process, Service Transition, ServiceNow design and delivery, process improvement based on Lean principles and undertaking project delivery and management responsibilities.

In the Senior Service and Improvement Manager role I am accountable for IT services delivered to our customers in the AsiaPac region, including the management and performance of the AsiaPac Service team.My role is responsible for the service management framework design, governance, performance and improvement of the IT department in the Asia Pacific region.

Solisma is a leading provider of integrated Service Management solutions that bring effective alignment and integration between the business and IT.In the role of Senior Service Management Consultant I deliver a variety of consulting services including process assessments, process design, ITSM toolset guidance, organisational improvement and support.

ProActive Services provides a comprehensive suite of services designed to help organisations transform the business of IT through ITSM based training and consulting services.As a Senior Consultant with ProActive Services I deliver services to organisations across Australia, including undertaking process assessments, process design, implementation services, management support, tool guidance, service and process improvement, project management, formal ITIL certification and custom training.

In the role of consultant I deliver IT services to organisations across Australia and New Zealand to improve organisational capability and service delivery.

Kinetic IT provides enterprise class managed services solutions to large organisations across Australia.As an ITSM Process Manager my responsibilities include management of ITSM processes, continual service improvement across all areas of IT, providing guidance for process coordinators/administrators and assuring contractual and service level performance. I undertake a lead role in the design and implementation of the ITIL based service management framework and provided strategic ITSM support for key projects and contracts.

In my role as Technical Project Coordinator I undertake project coordinator and management responsibilities to support the delivery of infrastructure based projects, utilising the Prince 2 framework.

Responsible for the operational efficiencies of Service Management processes, including Service Asset and Configuration Management, Problem Management and Change Management. Adopting leading industry practices I measure, monitor, report and improve IT services to better support the business.

As a Desktop Engineer I support the Microsoft Windows desktop computing environment for a large client including undertaking Incident, Request, Problem, Change, Release and Knowledge Management tasks.

Responsible for undertaking activities in Incident, Request, Problem, Change and Release Management in a large corporate Windows environment. Apart of the team that transitioned in support at the client for Kinetic IT, initiating/establishing a number of standards and work practices.

The Royal District Nursing Service (RDNS) is a not for profit organisation that provides nursing care for people living at homeIn the role of Support Centre Officer I provide 1st and 2nd level IT support in a Microsoft Windows environment.