Manage and care for the Partner Co-Delivery program for Canada and CALA (Caribbean and Latin America) regions, ensuring program is understood both internally and externally. Recently introduced new program requirements to drive higher service excellence through our channel. Provide on-going training and education to internal and external stakeholders. Ensure partners are performing to program requirements.

Act as the channel partner advocate with a focus on providing sales enablement activities such as lunch and learns, review and determine marketing fund needs for 6 partners in the greater Toronto area. Assist with tool and process issues and technical support escalations. Engage Sales Engineers and other Avaya resources as necessary to support partner demo's and other sales activities. Chair regular partner business reviews with partner principles and sales VP's . Encourage partner… Show more Act as the channel partner advocate with a focus on providing sales enablement activities such as lunch and learns, review and determine marketing fund needs for 6 partners in the greater Toronto area. Assist with tool and process issues and technical support escalations. Engage Sales Engineers and other Avaya resources as necessary to support partner demo's and other sales activities. Chair regular partner business reviews with partner principles and sales VP's . Encourage partner participation in sales contests and new product introductions. Achieve quota targets. Show less

Participate on core teams involved with Service Offer development, ensuring Canadian market requirements are met. Ensure internal (Sales/Service teams) and external (channel partners) are educated and prepared to sell new and/or existing service offers.

Manage the operational relationship with TELUS, assisting with Partner program maintenance, training and certification requirements and Technical support case escalation. Support channel sales team. Partner CSAT is a critical component of success.

As KM Program Mgr., I worked with various Enterprise support teams to ensure the effective creation and capture of knowledge base solutions. Standards and processes put in place to ensure information is created, stored and shared appropriately with both Internal Nortel engineers and customers visiting our support portal. Drove the replacement of the legacy Primus knowledge base system with Knova's KM system(s).

Provided technical support to Alteons major customers.

Provided customer support for the Alteon web switching product line, trouble shooting complex networks involving various vendor switches and routers and assisting customers with proper setup/operation of their Alteon web switching products. Problem recreation in a lab was done for issues that could not be solved within a customer environment.

Assisted with, and Implemented various IP network projects requiring routing and switch skills in a multi-protocol, multi-vendor network. Escalation point for network troubleshooting during regular hours as well as after hours on-call.

Sold and marketed X.25 switch and X.3 PAD solutions to large end customers directly as well as through resellers. Assisted in the creation of marketing material and staffed company booth at various communications trade shows.