Resourceful, hardworking and performance-driven professional equipped with comprehensive knowledge in enhancing customer service, including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Exhibited wide-ranging background in client services and business technology, coupled with exceptional supervision, presentation, communication, and team management abilities. Proven ability to oversee, supervise and manage stores from all backgrounds through creative problem-solving and solution-oriented work style. Utilize strategic planning and decision-making skills in initiating positive changes along with strengths in improving existing processes and defining continuous improvement to generate outstanding results.• Flexible professional capable of adjusting rapidly to new and challenging situations as well as working well under pressure to meet time-sensitive deadlines.• Possess strong management and leadership distinctions, coupled with exceptional analytical, organizational, team building, and planning skills. • Ability to develop and implement practical continuous improvement processes.• Effective management of employee performance including appraisals, support, training, and discipline.• Computer proficiency in Spreadsheet, Excel, TPS, Point of Sale, Outlook; Types at least 70 words per minute.• Profound knowledge of sourcing, supervising, training and managing performance.• Strong motivator/team player with effective and excellent planning, organizational as well as the ability to lead, reach consensus, establish goals, and attain results.KEY STRENGTH: Supervisory Skills, Organization, Leadership, Adaptability, Coordinating Skills, Sales Management, Training Skills, Good Interpersonal, Corporate Strategizing, Customer Service, Creativity, Service-oriented, Negotiation Skills, Office Management, Team Building, Business Development, Stress Tolerance and Persuasiveness