• Lowered overall costs by optimizing routes, refining staffing, and increasing productivity.• Planned and directed warehouse organization through brands, sizes and series which improved productivity.• Implemented new operations procedures to include route preparation scheduling, CSR call logs for new business generation, and customer order follow-up.• Order/dealer maintenance and follow-up to make sure customer’s needs are met• Unique dealer account management to ensure overall customer satisfaction. • Directed sales creation/follow up and increased bottom-line GP by an average of 3%.

• Outbound/inbound cold calls to generate new unique business opportunities.• Incoming customer document control for my key accounts.• Account management for key accounts and customers ensuring repeat business and overall customer satisfaction.• Generate quotes for plastics distribution and fabricated/machined parts• Liaison between customers, suppliers, and production team driving down cost while increasing profitability• Order tracking throughout production process, reporting back to customer with ETA and progress• Strategic buying through thorough acquisition/analysis of vendor pricing

• ISO-9001:2008 and AS9100 certification adherence in all aspects of production floor.• Program management of all business brought into the company including document/specification control and adherence.• Expert/thorough use of MIL-Specs, ASTM and ASME standards through plastics fabrication, FAI packets• Business Development across the country and worldwide; helped secure approximately 50% increase of new customers• Expert FAI documentation for each job to include MIL-Spec certs, inspection results, vendor certs for materials, etc.• Inspection process control to ensure proper inspections were done at each stage of fabrication.• Manage production schedule using Exact JobBoss and job tracking throughout facility at all points of the production line.• Account Management for long-time key business accounts; 12+• Develop new sales strategies with the sales team to increase potential customers.• Increased company revenue in all facets to include margins, procurement, and bottom line.• Train and manage customer service people to find and bring in new business• Probe existing customers for new potential revenue streams, both within their division and others• Develop a relationship with customers so that they are not just another customer, but also a friend.• Company presentation to potential customers, both in the customer facility and trade shows• Technical advisor on all projects to include document and detail drawing reviews/analysis• Brand and marketing management utilizing software and products for attaining new clients• Oversight and management over unique projects including private, corporate, and government entities• QC Oversight and direct involvement with each fabrication job to ensure contract adherence and FAI accuracy.

• Reviewed all fabricated parts and raw materials to ensure product quality adherence.• Established and adjusted work procedures to meet and exceed production schedules and shipment deadlines.• Designed new methods/documents for site organization, quality control and planning processes.• Supervised production schedules, production quality and on time delivery while maintaining 97-98% success rate.• Managed a team of individuals and provided constant training and up to date planning for daily responsibilities.• Diligently maintained safety and quality standards through all areas of responsibility.• Implemented root cause and corrective action to immediately remove production constraints and improve product quality.• Improved efficiency and productivity by eliminating over 90% of excess and waste.• Trained, developed and counseled employees to establish a high performing team.• Scheduled/organized inbound and outbound freight for customer and vendor materials/parts.• Handled incoming receiving and outbound shipments.• Worked with and provided customer service to customers who would come to our will call area.• Accounted for and maintained all shipping paperwork to include invoices, bills of lading, cert packets, QA docs, etc.

• Received complete training on proper handling and packaging methods for all materials and fabricated parts.• Processed inbound and outbound shipments of materials, fabricated parts, and supplies.• Maintained company vehicle and handled all pick-ups and deliveries in accordance with internal policy and paperwork.• Trained on forklifts for loading and unloading trucks and pallets per OSHA official requirements and standards.• Loaded boxes and pallets to ensure safety of contained items.• Worked with customers directly as they came to will-call to ensure excellent customer service.• Accounted for and maintained shipping paperwork, invoices, bills of lading and other documentation.

I worked as a professional window cleaner where I became a subcontractor obtaining my own client base. I met with potential clients gave bids for services and worked directly on job sites from start to completion.