Scott Miller Email & Phone Number

United States

Vancouver, Washington, United States

Portland, Oregon, United States

Portland, Oregon Area

Throughout my career as a Store Director / General Manager at Fred Meyer, I spearheaded full spectrum operations of multi-departmental retail locations with annual sales of more than $77 million, orchestrating all bottom-line factors to propel the achievement of company’s revenue growth objectives. I collaborated with peer leadership and all departments to ensure and maintain appropriate functioning of entire store operation across multiple locations. I served as a subject matter expert for coordinating and updating risk and safety management programs and staff training initiatives.It is worth mentioning that, I oversaw all aspects of budget administration, staff training and development, performance evaluation and improvement, visual merchandizing, inventory planning, and construction project management.The following are highlights of my contributions to Fred Meyer;☛ Drove operational excellence and consistently achieved P&L, budget, and cost KPIs through strategic planning, optimum resource utilization, and dynamic team leadership. ☛ Cut workplace injury rate by 10% through implementing a comprehensive risk and safety management program, increasing staff awareness, and closely monitoring all the activities. ☛ Successfully opened operations at three big box locations and liquidated three underperforming big box stores.☛ Managed multiple facility construction, remodeling, and closure projects and ensured completion within triple constraints of time, scope, and budget by coordinating all facets of project lifecycle tasks. ☛ Trained and mentored 300+ associates, management, and executives across the country in classes, coaching, and conversations to build ‘customer first mentality’ and deliver ‘best-in-class’ customer experience.

Portland, Oregon Area

As a Regional Operations Management and Front-end Operations in Fred Meyer, I directed all day-to-day and strategic operations of 20 regional locations and led team efforts to increase productivity and point of sale transactions while constantly striving for customer service success.Additionally, I held concurrent responsibility for recruiting and training staff, preparing budgets, appraising and disciplining employees, completing audits, meeting financial objectives, setting sales quotas, cultivating customer relationships, liaising with suppliers, identifying customer opportunities, and managing expenditures. I facilitated the development and execution of process improvement plans to enhance efficiency and effectiveness of inter- departmental functions.The following are highlights of my contributions to Fred Meyer;☛ Augmented customer satisfaction and generated repeat business by delivering premium-quality service, extensively training and guiding staff, and implementing industry best practices.☛ Provided results-oriented training and coaching to multi-location retail teams to stimulate peak performance and drive continuous professional development and promotions.☛ Ensured compliance with internal policies, safety guidelines, regulatory requirements, and quality standards by overseeing all audits and supporting operations compliance.☛ Promoted a cooperative and harmonious work environment and built an open communication culture to facilitate positive employee morale, increase efficiency, and ensure continuous performance improvement.☛ Communicated company’s vision and objectives to motivate teams in execution of business plan and played an instrumental role in ensuring effective use of labor and budget to deliver exceptional customer service experience.