Scott Mison Email & Phone Number

Nunawading, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Responsible for the Support Team, Customer Projects team and Secure Load and Dispatch facility.* Coordination of the Sales ordering Processing and Delivery* Project Management* Reporting and auctioning on Quality issues identified through support and project departments* High Severity issue project coordiation including customer communication* Setup and management of invoicing systems for software and payment services* Building security control and Maintenance according to relevant PCI and bank standards* Staff Management of 3 direct and 15 indirect reports

Responsible for the Support Team, Repair department and Secure Load and Dispatch facility.* Ensuring departments are adequately trained and meeting expected targets. * Reporting and Actioning on Quality issues identified through Support and Repair departments* Proactively finding solutions to increase productivity and product quality* Time and resource management* Building security control and Maintenance according to relevant PCI and bank standards* Implementation and control of stock management systems* Setup and management of invoicing systems for software and payment services* Staff Management of 3 direct and 15 indirect reports

Responsible for managing help desk team members, delivering software and hardware to customers, keeping track of stock, reporting to the business on relevant issues, ensuring team members are trained and resolving customer escalations.* Reporting and Actioning on Quality issues identified through the Support department* Staff management of 5 direct reports

Level 1/2 Help desk support