Scott Mitchell Email & Phone Number

Wellington, Wellington Region, New Zealand

Upper Hutt, Wellington Region, New Zealand

In charge of the yard for the Trade Area. Total of 30 staff and loving it. No stress and loving it

Wellington Metropolitan Area

Time for another opportunity, Something slower this time maybe?

Wellington, New Zealand

Looking after Business Continuity, Disaster Recovery and Emergency Management

Wellington

Working on the development of Business Continuity for Kiwibank. From BIA through to BCP plans. Testing and Implementing plans during events has been fun.Building 2 recovery sites for the bank and ensuring all equipment is tested and ready for action.Day to day management of plans and implementing when mother nature calls is all part of the.

In July 2009 I started a company called Scott Mitchell Photography. This is working with and selling my photography work. This has been a definite chance to express my artistic side and I am enjoying the challenge of developing and running my own company. The total end-to-end marketing, development, web site and accounting side of running your own business.

As an Implementation Manager I am responsible for managing the delivery of requirements for BNZ sites on behalf BNZ Technology. This encompasses the entire site change lifecycle for end-to-end delivery of the BNZ standard environment, whilst enabling new emerging concepts to be incorporated effectively into the day-to-day running of the stores.The role.

Working within the service desk environment the technical specialist role was created to support the Implementation Managers that were delivering the new store layout to the BNZ. The role was a challenging one as the project was just starting and all guidelines, instructions, manuals and relationships had to be written and formed of which I was one of.

Operations Manager for the contact centres was a wide and varied job. I had three direct reporting staff covering Workforce Management and Specialist Roles. I wrote and maintained the disaster recovery documentation for the centres. This included Loss of building, Loss of City, flu and pandemic planning. This is now a living document maintained by the bank.

The Online channels area looks after the electronic banking of the top 3500 customers of the bank putting through payments of 3.2 billion dollars per night. This allows customers to make payroll, creditor and international payments from their desktops directly to the bank. Later in this role I also introduced to the helpdesk support - Internet Banking for.

As a consultant I would visit customers from Wellington to Gisborne across to New Plymouth to install and train them on using the banks E-commerce packages.This required a working knowledge of systems and networks as well as the ability to be able to mix your language and training skills between people of varying skill levels. During any given day you may.

Performing various roles on a busy helpdesk. Shift work and weekend support for the BNZ Online Banking systems. This role changed over the first 2 years. It went from a purely phone based helpdesk role to a consultative process including support and sales.

During my time in Credit Cards I held various roles. These included Customer Service Officer, Fraud Investigator, Legal Officer, Merchant Support, Travelers Cheques and Telephonist.

Diploma In Business Continuity Management

Diploma, Business Studies

Education record