Scott Mitchell Email & Phone Number

Mesa, Az

Mesa, Az

Chandler, Arizona

Responsible for back-end operations of the business including customer service, accounting, audit/controls, credit card disputes, recertification, collections, invoicing, and refunds. - Created and implemented SLA targets driving substantial improvement in customer-facing processes - Executed agreement (SOW) for outsourcing of collections resulting in 180% increase in collected dollars - Accountable for inventory management, audit activities, hiring, performance management, etc.

Phoenix, Az

Site Leader for Chase Auto Finance in Phoenix, AZ. Responsible for 200+ seat call center and accountabilities for delinquency and loss control of national auto portfolio.

Phoenix, Arizona Area

Managed non-prime portfolio for Chase Auto Finance. Managed team of 70+ employees. Accountability for delinquency and loss performance of West/Southwest auto portfolio. Delivered exceptional performance in delinquency and losses at levels never achieved prior in the portfolio.

Tempe, Az

Promoted into role to help lead Tempe to improved performance, efficiencies, and leadership development. Responsible for collection efforts of staff, performance management, developing business strategies to mitigate loss, partnering with senior leaders, and identifying risks in the business. Manage 10 direct reports and up to 155 total staff Experience in managing Collections Managers Manage collection efforts of 0-90 day delinquent portfolio Responsible for delinquency control of a $1.2B portfolio Responsible for hiring, developing, and training Supervisory and Collections staff  Proactive partnering with Human Resource Consultants to identify potential risks to the business Elected to serve on special projects to advance areas of the business Direct and train all levels of management regarding hiring practices and policies to ensure compliance with governmental regulations Consistent goal achievement  Named WFAF Star Performer for leadership and performance in 2008 Named Tempe Collections Manager of the Year in 2010

Chicago, Il

Promoted into role as business transitioned from a loss prevention culture to a sales culture and platform. Responsible for leading culture change and training staff to sell automobile and real estate refinance products. Implemented and trained staff resulting in complete transformation of district within 12 months to become region-leading group in sales performance. Experience in recruiting, hiring, training, leadership development, implementation of products, calling strategy, lead generation, and ultimately driving performance to exceed business objectives. Directed and managed 5 WFF stores in Illinois, Indiana, and Michigan Managed total staff of up to 50 team members Managed $85M in Net Receivables consisting of Real Estate, Auto, and Credit Card  Responsible for daily sales production, delinquency control, staffing, receivable growth and profitability of all stores Managed district budget to ensure expense control and profitability meeting WFF standards Directed and managed recruitment efforts, hiring, training, mentoring, and development of all team members Partnered with Compliance and Human Resource Consultants to identify and mitigate risk in the business 2005 Circle of Success honoree for all of WFF District Managers