Scott Wallis Email & Phone Number

Hands-on IT Manager, responsible for the day-to-day running of the Infrastructure, networks, backups/restores and budgets. • Supporting Cloud and on premise infrastructure and server maintenance • Supporting our end user devices and support request logged to the Helpdesk • Managing the Helpdesk ensuring ticket are allocated and SLA 's are met.• Reporting IT costings and recommended savings to management • Working closely with the management team to lead technical projects, suggest new technologies • Create new processes and help to refine and implement the IT strategy.• Part of the ISO 27001 team responsible for updating the IT documents when required and ensuring our process are followed.

Employed at Ceta as a Network Engineer reporting to the Network Manager. As this role is important to the continuous operation of the business, my responsibilities will include;• Install, configure, test and maintain operating systems, application software and system management tools• Maintenance of the Network Hardware environment including Firewalls, Routers, network switches and access points• Installation, configuration, maintenance, and support of infrastructure and systems• Offer expertise within the team for the resolution of all technical incidents andproblems• Maintain security, backup, and redundancy strategies• Provide remote support to associates• Proactively identify opportunities and create and deliver robust business caseproposals to team Manager to improve reliability, stability, and efficiency• Contribute effectively to the maintenance of the Service Desk knowledge base• Facilitate the management of medium/large technical projects and complex workpackages into business as usual operations• Support, coach and mentor the more junior members of the team, leading byexample• Contribute with ideas and suggestions on continuous service improvement• Develop, produce and maintain IT documentation and following IT procedures asrequired

Eynsham, Witney, Gb

Employed as a System Support Engineer and Internal Systems support at European Electronique. In my role as system support engineer I provided 1st, 2nd and 3rd Line support, supporting in a mix of education and commercial customers. The role incorporates providing both hardware and software support. The team’s function is to provide support across a wide range of IT back office infrastructures and client devices.

Eynsham, Witney, Gb

Employed as a System Support Engineer and Internal Systems support at European Electronique. In my role as system support engineer I provided 1st, 2nd and 3rd Line support, supporting in a mix of education and commercial customers. The role incorporates providing both hardware and software support. The team’s function is to provide support across a wide range of IT back office infrastructures and client devices.

Warwick, England, Gb

I was employed as foundation 2nd Line Support Engineer at Kings High Warwick.Key Responsibilities • First Point of call on IT queries • Creating new user via active directories • Maintain all the servers • Managing the storage on the network • Ensure the weekly back up complete • Installing printer toner. • Deploy new software and update existing • Manage the telephone systemDuring my time at kings I have gained a vast amount of experience and Achievement for example I built the 2014 intake server using Citrix that is a virtualization software. I have also migrate large volumes of data using Robocop command line to gain back storage space on the network.I was also involved in the migration of Warwick Prep School and the Warwick Senior School to the new WISF Network, where I assistance in the building and deploying of the desktop PC and Laptops.During the Migration of Kings High Warwick to the WISF domain, where I was fully involved as follows. • Installation of the new servers and network switches and port • Cable Management of the Server and Coms Cabinet. • Migrating the Samsung telephone system to the new domain and reconfiguring Client telephones • Configuring Print Server • Reconfiguring the Printer network setting at each printer. • Sorting and preparing the catalogue of Apps and Software for the new Environment • Packaging software and applications for deployment via SCCM • Creating and preparing the base image for deployment. • Deployment of image to the client workstations and Laptops

Warwick, Warwickshire, Gb

I was employed as a foundation Network Engineer on a temporary fixed term employment.General Duties: • Rebuild and reimage Laptops and Desktops. • Problem solving software issue and PC functionality • Provide first line support for Staff and students. • Set up AV for Meeting and Events

Gnvq Intermediate, Information Technology

Gcse