• Achieve revenue and profit targets through solid operational and budget control strategies.• Resolved employee, customer vendor issues using strong conflict mediation and problem-solving abilities.• Oversaw and improved KPI's through efficient coordination of daily operations.• Tracked trends and aligned strategies to improve business operations and vendor SLA.• Built strong, resilient teams by identifying and onboarding highly qualified candidates for key positions.• Direct employee selection, retention, and continuous improvement• Managed customer experience with close eye on team interactions, touchpoints, and method of engagement

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.• Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.• Scheduled employees for shifts, considering customer traffic and employee’s strengths.• Managed, trained, and motivated Leadership and Agents to continuously improve knowledge and abilities.• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.• Developed and rolled out new policies designed to bolster productivity and reduce overall costs.• Implemented operational strategies and effectively built customer and employee loyalty and relationship.• Create, managed, and executed business plan and communicated company vision and objectives to motivate teams.• Applied performance data to evaluate and improve operations, target current business.• Guided, coached and lead project teams, delegating tasks, and evaluation performance

Responsible for planning, organizing, budgeting, and implementing of all operations and logistical activities. Ensure that all operations and logistics functions are performed in a timely, cost-effective manner consistent with established corporate and client operations, procedures, and requirements.Manages general activities of an organization's operations environment. Develops and implements company policies and procedures as well as ensures compliance with these procedures. Evaluates and enhances current operational systems. Prepares reports and audits to monitor and improve operations effectiveness. Coordinate communication between different functions

Manages all purchasing activities, receives orders and grants approval for purchases of goods and services. Analyzes changes or new issues in materials and supplies to find ways to reduce cost and improve quality. Records and maintains control of all inventory items which are purchased or produced. Ensures compliance with established with procedures