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Final Mile ~ White Glove ~ Project Management ~ Customer Experience A highly motivated Final Mile Logistics/Operations Manager who has demonstrated the ability to lead diverse teams through several large projects simultaneously while achieving new levels of success in a fast paced environment. Strong technical and strategic qualifications with an impressive track record of 30 years of hands-on experience in the Appliance Industry. Positive and Disciplined approach with the ability to move past events and consider systemic patterns of behavior, able to successfully analyze logistical business requirements, identify deficiencies and potential opportunities, and develop innovative-cost effective solutions while maintaining or improving the customer service offerings.
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Regional ManagerDiakon Logistics Apr 2023 - Mar 2024Nashville, Tennessee, United StatesRegional Manager for the Lowes account. Oversaw the cross-dock distribution warehouse and deliveries from 31 stores. -
Director - Integrated Operations - WestForward Air Corporation Mar 2021 - Mar 2024 -
National Operations ManagerForward Air Corporation May 2016 - Mar 2021Socal Market• Focus on relationships with client to gain 100% of appliance delivery business• Responsible for all aspects of Final Mile Business for cliento Reach goals set forth by Client – operational excellence• Recruitment and training of Final Mile Contractorso Retention and relationship building • P&L Management
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National Warehouse ManagerFisher And Paykel Appliances Inc. 2009 - Apr 2016Huntington Beach, Ca• Responsible for all Logistics In and Out of North America• North American Freight Costs, FGS and Spares• All costs and Overheads and fixed assets associated with 6 Facilities• Find, Design, Plan and Lease Negotiation of any new Warehouse Facilities• Project Management (Warehouses and Showroom)• Departmental Budgets and Business Plans• Design and implement the Strategies, Direction and Policies concerning NA Logistics• Travel to Facilities, Audit and Train• Responsible for all Inventory across North America, 99.86% Accuracy YTD• Communication to Sales Department, including a “State of Logistics” presentation• Managing Factory Rework projects along with Engineering and Service Departments• National Facility Security manager, including C-TPAT Certification
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Regional Warehouse ManagerFisher & Paykel Appliances Inc. 2004 - 2009Charlotte, North Carolina Area• Responsible for scheduling all Freight, in/out of Facility• Managed warehouse and rework – technical employees• Negotiating Freight Tariffs and Maintaining Expectable freight costs • Cycle counting and inventory accuracy of all Stock on Hand• Locally managed Factory rework projects• Consistently had the Highest Levels of Dealer and Customer Satisfaction• Acted as National Manager’s Back-up, including National reporting
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Technical Service Manager And Sales TrainerFisher & Paykel Appliances, Inc. 2001 - 2004Irvine, Ca• Create and present corporate presentations relative to my territory’s service needs and trends in an effort to reduce warranty expense, and increase sales. • Commitment to building relationships with service centers and retail dealers to create the comprehensive service network to better serve the consumer.• Train the service centers on product knowledge and repair techniques • Train the regional sales personnel on the technical aspects of sales of the product. • Lead the technical division through a 300% increase in sales, whilst continuing to decrease the cost of service to sales ratio within my territory each year• New product testing and development, working closely with product engineers to develop current and future innovations. • Responsible for providing service to customers whose needs are not met through conventional standards.• Lead the company in reducing warranty cost and percentage of recall loss in 2003-2004. • My experience in large group event planning was very useful in coordinating large scale training seminars and presentations in conference with sales representatives, business owners, and CEOs of major corporations, while earning the highest respect among my peers and superiors.
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Owner / OperatorMonroe Enterprises, Inc. 1994 - 2001Greater Atlanta Area• As owner, and primary operator, I managed the immediate needs of daily business• Lead technician and workforce manager at Aaban Inc; one of my contract companies, teaching technical classes and organizing their work force. I engineered a large diversification project, moving into the hi-end appliance market, creating a 50% increase in revenue. • Installed digital satellite systems, class 1 stereo systems, and home automation.• As subsidiary of WSMonroe, INC; I created Best of Swing, a dance company designed to bring international dance talent to the Atlanta area. Functions included dance workshops, community dance events, and large live music events. I also instruct and perform
Scott Monroe Skills
Frequently Asked Questions about Scott Monroe
What is Scott Monroe's role at the current company?
Scott Monroe's current role is Currently seeking my next opportunity.
What is Scott Monroe's email address?
Scott Monroe's email address is sc****@****kel.com
What skills is Scott Monroe known for?
Scott Monroe has skills like Inventory Management, Budgets, Supply Chain Optimization, Supply Chain Management, Cross Functional Team Leadership, Logistics Management, Project Management, Operations Management, Management, Negotiation, Team Building, Inventory Accuracy.
Not the Scott Monroe you were looking for?
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3leanderisd.org, sigmasolinc.com, cfbisd.edu -
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Scott Monroe
Salt Lake City Metropolitan Area5workfront.com, yahoo.com, 3m.com, surveymonkey.com, surveymonkey.com -
Scott Monroe
Wilmington, Nc -
Scott Monroe
William K. Warren Foundation Professor Of Psychology At University Of Notre DameNotre Dame, In1nd.edu
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