Scott Moran Email and Phone Number

• Greeting and welcoming guests upon their arrival.• Managing reservations and walk-ins, ensuring a smooth flow of guests.• Handling customer inquiries and providing detailed information about menu items and services.• Participating in the planning and launching of new Menus quarterly.• Overseeing the dining area, maintaining a clean and inviting atmosphere.• Coordinating with back of house staff to ensure timely preparation and delivery of food and beverages.• Handling customer inquiries and resolving any issues to ensure guest satisfaction.• Processing transactions and managing the point-of-sale system.• Addressing guest issues and complaints promptly to maintain high levels of satisfaction and repeat business.• Ensuring compliance with health and safety regulations.

• Ensuring passenger safety and explaining emergency procedures onboard.• Part of the Ambassador Team. (This involved VIP Flights, and representing British Airways at various events throughout the UK).• Assisting passengers during boarding and disembarkation.• Conducting pre-flight checks on emergency equipment and ensuring the cabin is secure.• Responding to passenger requests and providing excellent customer service throughout the flight.• Serving meals and beverages, considering dietary restrictions and preferences.• Monitoring and managing cabin conditions, such as temperature and lighting.• Administering first aid and responding to medical emergencies when necessary.• Communicating effectively with the flight crew and ground personnel.• Upholding security protocols and identifying and reporting any suspicious activities.• Maintaining a neat and organized cabin, restocking supplies as needed.• Adhering to airline policies and regulations, including dress code and grooming standards.• Remaining calm and professional during challenging situations or unforeseen events.