Scott Morrow Email & Phone Number

Jacksonville, Fl, Us

North Florida

Jacksonville, Florida (Point Meadows)

Jacksonville, Florida Area

Responsibilities include supervising the execution of transactions and responses to customer, investor or 3rd party related inquiries. Monitor day to day activities of a team of 2-20 Servicing associates.* Developing Associates via daily coaching, feedback & training* Responsible for the day to day monitoring of multiple production & quality reports * Other responsibilities: creating & maintaining departmental job aides specific to Govt. Claims Filing (HUD)

Jacksonville, Florida Area

Responsibilities include the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s). Managed projects and directed activities of a team related to special initiatives of an operations nature.

Jacksonville, Florida Area

Responsibilities included meeting and exceeding monthly goals, consistent communication with Loan Officers, managing a pipeline of loans while maintaining the highest levels of customer service and quality.* Responsible for mentoring new team members with hands on training* Consistently meeting and exceeding satisfaction survey requirements* Proactively seek solutions to issues that meet both the needs of our customers and our investors* Responsible for building relationships with customers and team members

Jacksonville, Florida Area

Responsibilities included meeting and exceeding monthly goals, maintaining high customer service levels, receiving specific recommendations from Mortgage Champion (FA’s) to handle all loans, meeting monthly service requirements while maintaining integrity and quality.* Number one overall in company (Merrill Lynch) on annual report card for 2004 (service, cycle time, cost per loan).* Received MVP/President's award voted on by management and peers. * Top producer on respective team, given authority to review loans and set status in manager’s absence.* Produce weekly agenda and conduct team meetings when needed.

Jacksonville, Florida Area

Responsibilities included evaluating various credit reports, setting and verifying the conditions of approval; calculating customer’s budget (PTI, DTI); using a rate matrix to set the interest rate that coincides with a customers risk profile and conducting limited front-end collection procedures.* Promoted from Assistant Credit Manager within 4 months.* Saved company $70,000 by identifying and researching dealer fraud; worked with Dealer Administration department to recoup customer loans from dealer. Recognized by President for outstanding performance.* Exceeded production standards consistently with minimal errors; recognized as one of the top producers in underwriting.* As part of a Six Sigma team, presented findings and recommendations to senior management on streamlining processes that would save the company $2,000,000.