Scott Moua Email & Phone Number

Saint Paul, Minnesota

St. Louis Park, Mn

Richfield, Mn

• Provide helpdesk support using Logmein, VNC, PCanywhere and Team Viewer. Resolve 75% of issues over the phone. Log tickets through kayako database.• Complete general computer repair, impact and thermal printer repair, troubleshooting Windows XP, 7 and 8, networking and new on-site installation.• Field tech on-site troubleshoot network, swap out printers and computers, card readers and rear displays. Provide 24 hour phone support and on-site assistance if required.• POS software Restaurant Manager ASI, Focus and Keystroke.

Bloomington, Mn

• Maintained rental cars by performing oil changes, tire rotations, general cleaning and inspection.• Provided excellent customer service, ensuring customer satisfaction and retention.• Identified and report vehicle damage.• Demonstrated excellent written and verbal communication skills.

Minneapolis, Mn

• Recommended parts and equipment to clients based on their personal need.• Upgraded hard drives and installed operating systems on computers.• Set up motherboards and diagnosed hard drive issues.• Upgraded all hardware components for effectiveness.• Replaced LCD screen, inverters, motherboards, hard drive, keyboards and memory in laptops.• Answered phone calls to place orders and performed troubleshooting over the phone.• Installed Windows Update and drivers

Bachelor Of Science (Bs), Information Technology

Associate In Applied Science, Network Management