• Hands-on manager for the daily operations of a 24x7x365 Windows/VMware Infrastructure consisting of 1,000+ physical servers and 20,000+ virtual servers.• Support the backend Infrastructure which housed the EHR systems for 100+ high-profile hospitals and clinics across the U.S., ensuring high availability and security standards were met.• Supervise a team of 30+ Engineers across 3 countries which includes 3 Team Leads, who administered systems safeguarding patient privacy according to HIPAA regulations.• Provide support for doctors, nurses, and healthcare staff across multiple facilities.• Support the development and testing of disaster recovery plans to minimize health data loss and downtime.• Set project schedules/deadlines to meet CSM/SDM deliverables and expectations.• Ensure proper processes and procedures are developed and maintained to meet industry standards and best practices.• Keep current with emerging technologies and evaluate new solutions for implementation.• Communicate technology strategy and status updates to executives and stakeholders.• Review and approve daily RFC’s for submittal to TRB (Technical Review Board).• Manage and monitor Incident Ticket queues via ServiceNow to ensure SLA’s are met.• Host bi-weekly staff meetings to discuss ongoing projects and process improvements.• Participate in pre and post-Disaster Recovery exercises while maintaining client-specific documentation.• Ensure the team is adequately staffed, trained, and equipped with the proper resources.• Troubleshoot Infrastructure issues and outages to restore operations swiftly.• Develop RCA’s for Windows/VMware/Infrastructure specific outages and incidents.

• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines ensuring system and infrastructure availability 24x7x365 in a global environment.• Work with peer business and I.T. managers, including networking and application development along with Director of Operations in creating an annual I.T. budget of $35M-$40M.• Technical project lead for Microsoft Lync 2010 & 2013, Microsoft Exchange 2013, Microsoft Hyper-V 2012, and Office 365 implementations.• Manage a team of 6 Systems Engineers both onshore and offshore with global responsibilities for two centralized data centers along with multiple regional offices, domestic and international.• Project lead for design and implementation of a BCP (Business Continuity Plan) build-out.• Vendor Management responsibilities include working directly with and liaising with Dell, EMC, Cisco, Microsoft, CDW, and others ensuring service contracts are adhered to while managing user priorities and timelines.• Evaluate the company’s technology use and needs and recommend improvements, such as hardware and application upgrades ensuring continuous quality improvements and opportunities.• Review and approve all Change Management requests submitted by Systems Engineers and Application Managers.• Meet with department heads, managers, and supervisors to solicit cooperation and resolve problems.• Assist in developing and interpreting organizational goals, policies, and procedures in addition to participating in the recruiting, hiring, and training of all new Systems Engineers.

• Administer and support a multi-site WAN/LAN consisting of Windows 2000/2003 (Active Directory).• Build, maintain, and monitor Windows 2000/2003 servers (Dell PowerEdge series). • Support of Exchange 2000/2003, Microsoft Operations Manager (MOM), Veritas Backup Exec for Windows, Blackberry Enterprise Server, VMware Virtual Center, Symantec Antivirus Corporate Edition, and SQL Server 2000 applications.• Convert eligible physical servers to ESX VMware platform.• Work in a team of 4 engineers to troubleshoot and provide solutions on the infrastructure side.• Act as 3rd level support for all LBG Help Desk analysts.• Technical Project lead for the Exton, PA office relocation.

• Administrator of a multi-site Windows 2000/2003 (Active Directory) network for 120 users.• Configured and administered Cisco 3550, 3560, and 4500 Catalyst switches and Pix 501, 506, and 515 firewalls.• Configured and deployed new servers, desktop PC’s, and laptops.• Maintained and updated servers and desktops in all locations with latest Microsoft security patches via WSUS.• Troubleshooted and provided solutions on the infrastructure side.• Developed Network and Desktop Standard Operating Procedures• Assisted in implementing a Business Continuity Plan (BCP) for disaster recovery.• Provided 3rd-level Help Desk support for a team of 2 Help Desk analysts.