Scott Mull

Scott Mull Email and Phone Number

Customer/Sales Operations Executive
Scott Mull's Location
Parker, Colorado, United States, United States
Scott Mull's Contact Details

Scott Mull personal email

n/a
About Scott Mull

Scott Mull is a Customer/Sales Operations Executive.

Scott Mull's Current Company Details

Customer/Sales Operations Executive
Scott Mull Work Experience Details
  • Comcast Business
    Vice President Indirect Sales Operations
    Comcast Business Apr 2011 - Nov 2023
    View
  • Level 3 Communications
    Senior Director
    Level 3 Communications Feb 1998 - Apr 2011
    View
  • Icg Communications
    Director Of Customer Service And Technical Support
    Icg Communications Feb 1998 - Sep 2006
    Responsible for customer support operations of nationwide CLEC. Development of company-wide customer support strategies and direct accountability for national customer support organization including in-bound call centers, dedicated account representatives and tech support helpdesk. Development and implementation of staffing models to support company objectives for call handling, customer satisfaction and churn while managing the impact of multiple corporate restructurings. Development of customer loyalty strategies and implementation of customer retention initiatives resulting in a 40% decline in churn 2003, and 35% decline in churn 2004. Development of corporate churn reporting methodologies includes loss predictors of “at-risk” customers and automated notification to decentralized nationwide account teams. Coordination of outbound campaigns to up-sell service and renew contracts creating the top sales channel for ICG LD and securing renewed contracts in $21.3 million in value.
    View

Scott Mull Education Details

Frequently Asked Questions about Scott Mull

What is Scott Mull's role at the current company?

Scott Mull's current role is Customer/Sales Operations Executive.

What is Scott Mull's email address?

Scott Mull's email address is js****@****ast.net

What is Scott Mull's direct phone number?

Scott Mull's direct phone number is +121597*****

What schools did Scott Mull attend?

Scott Mull attended Regis University.

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