Field Claims Representative – APD (2006 - Present) - Evaluate and negotiate auto property damage claims for the New England area- Initiate investigation into theft, fire, flood or questionable losses- Determine coverage, liability and damages according to state requirements and company guidelines- Manage, review and evaluate independent appraisals for the New England area- Assist with management responsibilities and the training of new hires whenNeeded- Volunteered to assist on Catastrophe Duty Team traveling to Ohio and New Mexico to assist other offices during storm related incidents- Handled 3rd party Subrogation claims- Handled 1st and 3rd party Total Loss claims - Assisted with running drive-ins at local Direct Repair Program facilities. Claims Adjuster (1997 – 2006) - Handle complex and comprehensive claims arising from the investigation, appraisal, evaluation and negotiation of property and casualty claims. - Interpreted and determined policy coverage’s and provisions.- Secured documentation in the field for the substantiation of bodily injury and property damage claims from first and third parties, attorneys, independent agents and other professional experts.- Handled complex bodily injury claims which include Non represented and Attorney represented to settlement.- Evaluate, settle or recommend settlement of assigned first and third party property and casualty claims after thorough field investigation, appraisal anddocumentation. - Strengthened company market effectiveness and image by making frequent in person contact with the agency force. Licenses and Certifications. - Motor Vehicle Physical Damage Appraiser, States of Connecticut, Massachusetts, Vermont, Rhode Island, North Carolina, Pennsylvania ​ - CT Casualty All Lines except Workman’s Comp Adjuster License