Scott Nelson Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Great place to work ☺️

Glasgow City, Scotland, United Kingdom

contract ended due to covid 19 pandemic.

Inchinnan, Glasgow

Kilmarnock, East Ayrshire, Scotland

Paisley, United Kingdom

Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 500 users & on average answering 40 IT calls a day. Duties: • Providing technical support over the phone to all IT users. • Handling incoming incidents via the phone / e-mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues over the phone. • Take ownership of a call and seeing it through to closure. • Escalating calls and issues where necessary to senior managers & team leaders. • Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software.• Updating support documentation. • Answering & responding to all calls & requests within agreed time scales. • Keeping customers updated as to progress. • Provide troubleshooting and configuration support for client desktop and networking environment.

Ayrshire And Arran

Rolling out of Windows 7 PCs and VM Machines where requires as part of a temporary contract across NHS Ayrshire & Arran sites. Traveling to sites regularly in order to update and troubleshoot any issues regarding peripherals such as scanners and printers. Installation of software when necessary to prepare computers for electronic prescribing system. Duties:• Managed and Administered Windows XP and Windows 7 workstations and laptops.• Supported all Microsoft Office versions.• Shared Knowledge with new recruits.• Added, maintained and removed objects within Active Directory.• Utilised problem solving and troubleshooting abilities to resolve any major issues.• Migration of user data from Windows XP based system to Windows 7 systems.• Adhering to agreed timescales.

Edinburgh, United Kingdom

Within a temporary role carrying out data migration on up to six laptops per night for a well known company with offices in Glasgow and Edinburgh. Duties:• Using CA Desktop Migration software.• Peer to Peer Networking.• Manual migration using an external secure hard drive.• Quality control following migration.

Highlands

Traveling extensively around the Highlands of Scotland as a contractor, deploying new PC hardware/software to all rural and suburban schools administered by the Highland Council in association with FUJITSU. Duties:• Coordinating with Auditors to determine required hardware/software for individual schools.• Working within a team in order to provide an effective service.• Delivering and installing new PC and/or legacy kit.• Following specific documentation with regards to software deployment.• Asset tracking.• Installation of Windows 7 networked PCs and Windows XP standalone PCs.• Standalone computers given new XP drives and all network capabilities disabled or removed.• Steadystate used to prevent any changes to the installed software.• Setting up and testing peripherals.

Glasgow, United Kingdom

Provision of first, second and third line support to over 60 users based in Glasgow and offices in Latvia, Italy, Canada and Singapore. Duties:• Onsite hardware repair.• Server maintenance, upgrades, software installation and peripheral support.• Support for Microsoft operating systems including Windows 95/98/2000/XP/Vista• Supporting applications including Groupwise 8, Citrix, Office 97/2003/2007, Norton and AVG.• Travelling to various locations worldwide providing IT support to cargo vessels.

Glasgow, United Kingdom

Working within a warehouse environment fulfilling customer orders. Duties:• Checking incoming deliveries.• Matching invoices.• Checking specifications of delivered systems.• Completion of customer orders through pre-built or custom built systems.• Upgrades, repairs and configurations.

Hull, United Kingdom

Working within a PC repair and sales shop. Duties:• PC repairs.• PC Upgrades.• Interacting with customers.• Answering telephone enquiries,• Stock rotation.• Liaising with suppliers.

Prestwick, United Kingdom

Creation of custom computer graphics for Computer Based Training package using in-house graphics program, to aid in the training of future pilots.

Bachelor Of Science (Bsc), Computer Science

Microsoft Certification Desktop Support Technician, Pass

Computer Hardware Technology/Technician, Pass

Education record

Bachelor Of Arts - Ba, Creative Writing