Scott Nelson Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Great place to work ☺️

Glasgow City, Scotland, United Kingdom

contract ended due to covid 19 pandemic.

Inchinnan, Glasgow

Kilmarnock, East Ayrshire, Scotland

Paisley, United Kingdom

• Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 500 users & on average answering 40.
• Providing technical support over the phone to all IT users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues over the phone.
• Take ownership of a call and seeing it through to closure.
• Escalating calls and issues where necessary to senior managers & team leaders.

Ayrshire And Arran

• Rolling out of Windows 7 PCs and VM Machines where requires as part of a temporary contract across NHS Ayrshire & Arran sites. Traveling to sites regularly in order to update and troubleshoot any issues regarding.
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported all Microsoft Office versions.
• Shared Knowledge with new recruits.
• Added, maintained and removed objects within Active Directory.
• Utilised problem solving and troubleshooting abilities to resolve any major issues.

Edinburgh, United Kingdom

• Within a temporary role carrying out data migration on up to six laptops per night for a well known company with offices in Glasgow and Edinburgh. Duties:
• Using CA Desktop Migration software.
• Peer to Peer Networking.
• Manual migration using an external secure hard drive.
• Quality control following migration.

Highlands

• Traveling extensively around the Highlands of Scotland as a contractor, deploying new PC hardware/software to all rural and suburban schools administered by the Highland Council in association with FUJITSU. Duties:
• Coordinating with Auditors to determine required hardware/software for individual schools.
• Working within a team in order to provide an effective service.
• Delivering and installing new PC and/or legacy kit.
• Following specific documentation with regards to software deployment.
• Asset tracking.

Glasgow, United Kingdom

• Provision of first, second and third line support to over 60 users based in Glasgow and offices in Latvia, Italy, Canada and Singapore. Duties:
• Onsite hardware repair.
• Server maintenance, upgrades, software installation and peripheral support.
• Support for Microsoft operating systems including Windows 95/98/2000/XP/Vista
• Supporting applications including Groupwise 8, Citrix, Office 97/2003/2007, Norton and AVG.
• Travelling to various locations worldwide providing IT support to cargo vessels.

Glasgow, United Kingdom

• Working within a warehouse environment fulfilling customer orders. Duties:
• Checking incoming deliveries.
• Matching invoices.
• Checking specifications of delivered systems.
• Completion of customer orders through pre-built or custom built systems.
• Upgrades, repairs and configurations.

Hull, United Kingdom

• Working within a PC repair and sales shop. Duties:
• PC repairs.
• PC Upgrades.
• Interacting with customers.
• Answering telephone enquiries,
• Stock rotation.

Prestwick, United Kingdom

Creation of custom computer graphics for Computer Based Training package using in-house graphics program, to aid in the training of future pilots.

Bachelor Of Science (Bsc), Computer Science

Microsoft Certification Desktop Support Technician, Pass

Computer Hardware Technology/Technician, Pass

Education record

Bachelor Of Arts - Ba, Creative Writing