Scott Newman Email & Phone Number

Melbourne, Vic, Au

Developing and delivering intensive training programs for the Australian Taxation Office as well as leading the quality assurance and training teams to increase customer satisfaction for the ATO.This involved the creation of high-level reports to deliver to the ATO.

To manage all Service and Administration teams to achieve an overall excellent customer experience in store for customers and staff whilst ensuring budgets were adhered to as well as responsible for HR, recruitment, training, payroll, onboarding and general administration for a $3.5m per annum store.

To manage Service and Administration team to ensure high levels of customer service, investigate cash discrepancies, handle complaints, effectively roster to budget, ensure a safe work culture and drive efficiencies.

Managing decor department (paint, flooring, housewares and lighting), maintaining merchandising standards and planograms.

Managing white goods department, setting budgets for my team, maintaining merchandising standards.

Managing all aspects of store management including managing profit and loss, merchandising and sales.

Certificate Iv, Training And Assessment

TAE40110

Diploma, Leadership And Management

Advanced Diploma, Business

Certificate Iv, Business

Diploma, Business

Certificate Iii, Business

Certificate Iii, Information Technology

Vce

Certificate Iv In Training And Assessment (Tae40116)