Scott Oconnor Email & Phone Number

Baltimore, Maryland Area

• Designed and delivered learning and performance reporting to all levels of the business including upper-level management• Managed a small team that was responsible for loading, testing and maintaining learning content and curriculums• Configured the “Learning” and “Performance” settings of the Cornerstone LMS including user interface, custom pages, course configuration, maintained content development licenses and security role settings• Fully integrated LinkedIn Learning content into our LMS• Designed and executed rollout strategies to implement new technologies and system optimizations from multiple SAAS providers; Cornerstone, LinkedIn Learning and DisasterReady, to achieve our expanding global goals• Led a large-scale integration project to update 8500+ user accounts across multiple SAAS providers in response to our change in Human Resource Management Software provider

- Provide technical leadership and business consulting on our Learning Management System (LMS)- Design and distribute learning content reporting to all levels of the business including upper-level management- Responsible for loading, testing and maintaining learning content and curricula- Establish and educate our global team on administrative processes for content uploading, cataloguing and course distribution through Instructor Led Training, direct one on one training and Virtually Led Sessions- Partner with our SAAS LMS provider Cornerstone to implement new technologies, provide feedback, recommendations and implement system optimizations to achieve our expanding global goals- Create supporting training documents and resource guides for developers and administrators on many features of the Cornerstone LMS- Configure the “Learning” and “Performance” settings of the Cornerstone LMS including user interface, custom pages, course configuration, maintain content development licenses and security settings for all default and custom roles- Perform testing, quality assurance, roll-out strategies and create supporting training on quarterly system releases- Manage Help Desk tickets on Learning Technology and course issues- Partner with L&D to create and launch Onboarding Curriculums for all new employees- Implement continued learning paths for Merchandising, Sales representatives, IT professionals and over 60,000 retail associates- Collaborate with diverse teams throughout the company: HR, IT, Learning and Development (L&D), Recruiting, Merchandising and Legal to create immersive learning content supporting corporate initiatives- Lead an ongoing project team to streamline administrative process, improve end user experience and align the initiatives between the different organizations

- Manage large scale team project which included collaboration with a cross functional team, meeting roll out deadlines, and creating training materials as well as recruiting field managers to test and QA the process- Support Fleet, Courier and Staples Delivery Operations (SDO) managers through zip code maintenance and capacity management- Lead small and large scale routing projects to support the North American delivery managers’ business growth and changes- Query and analyze current SDO delivery structure and customer specific routing overrides to ensure accurate set up and quality customer experience

- Led the team completing over 20% of the workload and maintaining 99% accuracy- Partnered with Product Specialist, Buyers and Inventory Analyst to complete critical company acquisition projects such as Corporate Express and Chiswick SKU integrations- Processed SKU and Vendor maintenance projects including: Cost and List price changes, UOM/UOMQ corrections, flag maintenance at the SKU and UPC level- Reviewed and corrected all discrepancies on each daily accuracy report and communicated results to management and upper management as necessary

- Delegated product sourcing forms to specific buyers based on vendor and product type- Tracked and resolved order issues for Non-Stock Procurement (NSP) sales representatives in our Contract Division- Specialized in Staples brand products such as the Flash drive, USB hubs, Shredders, CD label maker Software, and a multitude of other products- Multitasked between 3 major distinct functions; Product Sourcing, NSP Helpdesk and Staples Brand customer support

- Tracked all customer orders in a quick response time to ensure high level of service- Evaluated and resolved customers’ issues and relayed results back to the customer in a friendly manner- Received top scores in Voice of the Customer and maintained top performing employee for customer calls and e-mail inquiriesTrained new employees to excel in package tracking and customer service skills