Scott Oconnor Email & Phone Number

Baltimore, Maryland Area

• Designed and delivered learning and performance reporting to all levels of the business including upper-level management
• Managed a small team that was responsible for loading, testing and maintaining learning content and curriculums
• Configured the “Learning” and “Performance” settings of the Cornerstone LMS including user interface, custom pages, course configuration, maintained content development licenses and security role settings
• Fully integrated LinkedIn Learning content into our LMS
• Designed and executed rollout strategies to implement new technologies and system optimizations from multiple SAAS providers; Cornerstone, LinkedIn Learning and DisasterReady, to achieve our expanding global goals
• Led a large-scale integration project to update 8500+ user accounts across multiple SAAS providers in response to our change in Human Resource Management Software provider

- Provide technical leadership and business consulting on our Learning Management System (LMS)- Design and distribute learning content reporting to all levels of the business including upper-level management- Responsible for loading, testing and maintaining learning content and curricula- Establish and educate our global team on administrative processes.

- Manage large scale team project which included collaboration with a cross functional team, meeting roll out deadlines, and creating training materials as well as recruiting field managers to test and QA the process- Support Fleet, Courier and Staples Delivery Operations (SDO) managers through zip code maintenance and capacity management- Lead small and.

- Led the team completing over 20% of the workload and maintaining 99% accuracy- Partnered with Product Specialist, Buyers and Inventory Analyst to complete critical company acquisition projects such as Corporate Express and Chiswick SKU integrations- Processed SKU and Vendor maintenance projects including: Cost and List price changes, UOM/UOMQ.

- Delegated product sourcing forms to specific buyers based on vendor and product type- Tracked and resolved order issues for Non-Stock Procurement (NSP) sales representatives in our Contract Division- Specialized in Staples brand products such as the Flash drive, USB hubs, Shredders, CD label maker Software, and a multitude of other products- Multitasked.

- Tracked all customer orders in a quick response time to ensure high level of service- Evaluated and resolved customers’ issues and relayed results back to the customer in a friendly manner- Received top scores in Voice of the Customer and maintained top performing employee for customer calls and e-mail inquiriesTrained new employees to excel in package.