Director, Customer Service
Current
Sep 2024 - Present
AeroLeads people directory · profile
Scott Ohlin Email & Phone Number
Director, Customer Service @ CFS Brands | MBA, Customer Engagement
at
CFS Brands
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, Customer Service @ CFS Brands | MBA, Customer Engagement
Location
Oklahoma City, Oklahoma, United States
Company size
Who is Scott Ohlin? Overview
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Quick answer
Scott Ohlin is listed as Director, Customer Service @ CFS Brands | MBA, Customer Engagement at CFS Brands, a company with 149 employees, based in Oklahoma City, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Scott Ohlin.
Scott Ohlin previously worked as Director, Customer Service at Cfs Brands and Head of Shared Services - North America at Newark Electronics. Scott Ohlin holds Master Of Business Administration - Mba from Kent State University.
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CFS Brands
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Profile bio
About Scott Ohlin
At CFS Brands, my focus as Director, Customer Service is on fostering stellar customer engagement and overseeing our ambitious service initiatives. The culmination of my leadership at Newark Electronics, where I directed a 200-strong team and was pivotal in generating $500 million in annual revenue, has equipped me with an acute understanding of the intricacies of customer service excellence.My expertise in manufacturing process improvement and new business development is complemented by a strategic approach to sales and a commitment to operational efficiency. The team and I thrive on crafting and executing plans that not only meet but exceed service delivery expectations, contributing to sustained growth and a robust bottom line for our organization.
Current workplace
Scott Ohlin's current company
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Cfs Brands
8 roles
Scott Ohlin work experience
A career timeline built from the work history available for this profile.
Head Of Shared Services - North America
Sales & Service Leader responsible for delivering sales, revenue, service and strategic growth targets for Newark’s Tier I & National Accounts, along with driving best in class customer experience through our Customer Service, Live Chat and eProcurement channels. Responsible for team comprised of 200 representatives across the United States, Canada, Mexico.
Nov 2019 - Jul 2024
Director Of Customer Care & Centralized National Accounts
Sales Leader responsible for delivering sales, revenue, and strategic growth targets for Newark’s Customer Care, Centralized National Accounts, Web Support and eProcurement teams located in US, CA & MX. Responsible for team comprised of 120 representatives, 7 managers and 5000 daily customer activities, with annual revenue of $150 MM with year on year.
Jul 2016 - Nov 2019
Director Of Operations & Shared Services
Sales Operations leader responsible for leading the Sales Operations, Customer Service, eChannel and eProcurement teams, comprised of 80 representatives, 6 managers and 4500 daily customer activities. Responsible for maximizing existing technologies in addition to specifying, planning, developing and implementing new sales enabling technologies into the.
Apr 2014 - Jul 2016
Director Of Operations
Operations leader responsible for Customer Service, Sales Training, Sales Operations, Telephony & Facilities encompassing 50 employees and 7000 daily customer interactions. Held lead role in planning global Sales Center structure through continuous improvement of sales operations, communications, processes, technology and employee development. Key member.
Oct 2007 - Apr 2014
Campaign & Operations Director
Sales & Marketing leader responsible for the development & implementation of standardizing company processes throughout sales organization to grow sales and profit. Coordinated and initiated focused Outbound Sales programs for 50 representatives across the organization. Focused on continuous improvement of operations, communications, processes, technology.
May 2004 - Oct 2007
Outbound Marketing Manager
Marketing leader responsible for the management of a team of 30 Outbound Marketing representatives. Responsibilities included leveraging technology to drive optimized efficiency and the creation of lifecycle marketing campaigns & vendor partnered lead intiatives to drive increases in productivity, sales and market share.
Jul 2000 - May 2004
Call Center Manager
Sales leader responsible for delivering sales & service level targets for InfoCision's Direct Marketing Sales Center comprised of 150 sales agents, management & support staff. Responsible for all sales/campaign functions and operations.
Apr 1996 - Jul 2000
Team & coworkers
Colleagues at CFS Brands
Other employees you can reach at cfsbrands.com. View company contacts for 149 employees →
AA
Armando Almanza
Colleague at Cfs BrandsChihuahua, Chihuahua, Mexico, Mexico
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MP
Melissa Pierce Ms, Rd
Colleague at Cfs BrandsOklahoma City Metropolitan Area, United States
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LT
Larry Torrence
Colleague at Cfs BrandsShelby, North Carolina, United States, United States
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TL
Thomas Lawrence
Colleague at Cfs BrandsElk City, Oklahoma, United States, United States
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AM
Araceli Manzano
Colleague at Cfs BrandsGuadalajara, Mexico Metropolitan Area, Mexico
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PK
Preston Keener
Colleague at Cfs BrandsOklahoma City Metropolitan Area, United States
View →
SG
Silvia Grado
Colleague at Cfs BrandsChihuahua, Chihuahua, Mexico, Mexico
View →
JA
Jorge Andres Sanchez
Colleague at Cfs BrandsLeón, Guanajuato, Mexico, Mexico
View →
MH
Marquita Harmon
Colleague at Cfs BrandsOklahoma City, Oklahoma, United States, United States
View →
TG
Terry Goodson, Gsp
Colleague at Cfs BrandsYukon, Oklahoma, United States, United States
View →
Armando Almanza
Colleague at Cfs BrandsChihuahua, Chihuahua, Mexico, Mexico
View →
MP
Melissa Pierce Ms, Rd
Colleague at Cfs BrandsOklahoma City Metropolitan Area, United States
View →
LT
Larry Torrence
Colleague at Cfs BrandsShelby, North Carolina, United States, United States
View →
TL
Thomas Lawrence
Colleague at Cfs BrandsElk City, Oklahoma, United States, United States
View →
AM
Araceli Manzano
Colleague at Cfs BrandsGuadalajara, Mexico Metropolitan Area, Mexico
View →
PK
Preston Keener
Colleague at Cfs BrandsOklahoma City Metropolitan Area, United States
View →
SG
Silvia Grado
Colleague at Cfs BrandsChihuahua, Chihuahua, Mexico, Mexico
View →
JA
Jorge Andres Sanchez
Colleague at Cfs BrandsLeón, Guanajuato, Mexico, Mexico
View →
MH
Marquita Harmon
Colleague at Cfs BrandsOklahoma City, Oklahoma, United States, United States
View →
TG
Terry Goodson, Gsp
Colleague at Cfs BrandsYukon, Oklahoma, United States, United States
View →
3 education records
Scott Ohlin education
Master Of Business Administration - Mba
Bachelor'S Degree, Business Administration, Management And Operations
Business Administration, Management And Operations
FAQ
Frequently asked questions about Scott Ohlin
Quick answers generated from the profile data available on this page.
What company does Scott Ohlin work for?
Scott Ohlin works for CFS Brands.
What is Scott Ohlin's role at CFS Brands?
Scott Ohlin is listed as Director, Customer Service @ CFS Brands | MBA, Customer Engagement at CFS Brands.
Where is Scott Ohlin based?
Scott Ohlin is based in Oklahoma City, Oklahoma, United States while working with CFS Brands.
What companies has Scott Ohlin worked for?
Scott Ohlin has worked for Cfs Brands, Newark Electronics, Newark Element14, and Infocision Management Corporation.
Who are Scott Ohlin's colleagues at CFS Brands?
Scott Ohlin's colleagues at CFS Brands include Armando Almanza, Melissa Pierce Ms, Rd, Larry Torrence, Thomas Lawrence, and Araceli Manzano.
How can I contact Scott Ohlin?
You can use AeroLeads to view verified contact signals for Scott Ohlin at CFS Brands, including work email, phone, and LinkedIn data when available.
What schools did Scott Ohlin attend?
Scott Ohlin holds Master Of Business Administration - Mba from Kent State University.
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