Scott Owen's Location
Miami, Florida, United States, United States
Scott Owen's Contact Details
Scott Owen work email
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Scott Owen personal email
n/a
Scott Owen phone numbers
About Scott Owen
1) Information Technology Management, leadership, infrastructure design.2) Data Infrastructure - San, server, security.3) Call center telecommunications expertise with extensive knowledge of Cisco, Avaya, Broadsoft, Genesis, Sangoma, NEC4) Certified IP telephony (VOIP) and TDM voice engineer . 5) Telecom - Voice circuits, T1, PRI, SIP, 6) ITIL V3 Foundation certified7) Disaster Recovery/Business Continuity8) TCP/IP, Cisco and HP Switches, Routers9) Project Management 10) Dell, HP, Citrix, VMware11)Firewalls, Cisco, Sonicwall, Fortinet, VPN
Scott Owen's Current Company Details
Scott Owen Work Experience Details
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Director, It Client ServicesIndependent Living Systems, Llc Jul 2024 - PresentMiami, Fl, UsResponsible for overseeing the helpdesk, desktop support, telecommunications, and client-facing IT services, ensuring high levels of customer satisfaction and operational efficiency. Primary management contact for IT service delivery to the organization.
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Director Of It InfrastructureIndependent Living Systems, Llc Aug 2022 - Jul 2024Miami, Fl, Us
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It ManagerIndependent Living Systems, Llc Oct 2013 - Aug 2022Miami, Fl, Us• Recruit, develop and manage a team of 19 direct reports• Manage all infrastructure including 300 servers and 1300 users in 5 different states. • Implemented and manage the ITIL's incident, problem and change process.• Project manager for a new multi-million dollar infrastructure facility in Miami Fl.• Implemented and manage the new VMware server environment. • Managed the implementation of a multi-site MPLS network for nine different locations.• Implemented SIP calls over MPLS• Maintain HIPPA compliance standards• Manage IT procurement and inventory for all sites.• Designed built and manage the companies disaster recovery and business continuity plans.• Travel to different offices in various states to insure the facility infrastructure and network are maintained.• Managed the implementation of Fortinet firewalls, Articwolf, Crowdstrike and Obsidian.
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Information Technology ManagerFocus Technologies Oct 2007 - Aug 2013Sunrise, Fl, Us• Oversees all infrastructure activities for internal and external companies• Coordinate the planning, implementation and modification of all IT infrastructure including WAN, LAN, telecom, server and application environments. • Implemented and manage the ITIL's incident, problem and change process.• Manage the purchasing of all software, hardware and other IT supplies at a regional level.• Ensures that company assets are maintained responsibly.• Managed 5 engineers, 3 help desk technicians and 1 DBA.• Manage internal and external client expectations and make suggestions for improvement.• Design, implement and maintain the company’s IT business continuity plan and environment.• Establish and maintain effective professional working relationship with co-workers and every level of management.• Created yearly budgets and had to maintain projects within the budget.• Strong knowledge of the SDLC of moving from a development environment to production.• Travel to different offices in various states to talk to the Executives and developers on their needs.• Coordinated amongst functional teams to resolve conflicts.• Integrated from Hardware servers to virtual servers, 2003 migration to 2010 Microsoft Exchange.• Manage the compliance for all SAS 70 and internal auditing.• Ensures technology documents such as product registrations, SSL certificates, maintenance agreements, and service contracts, related to technology operations and/or technology services are evaluated, updated and processed. • Install, manage and program a multi site Cisco VOIP system, which includes Call Manager, Unity and Contact Center Express. • Present and implement technological alternatives to streamline functions and improve productivity.• Manage and oversee the service desk ticketing process. • Recruit, manage and develop the IT engineer team and give performance assessments and feedback -
Sr.Telecom Engineer/Telecom ManagerAbn Amro 2005 - 2007Amsterdam, Nl• Coordinate the planning, implementation and modification of all IT infrastructure including Wan, LAN, and server environments.• Oversee the daily telecom engineering and maintenance of two 1000 seat call center facilities.• Manage and maintain all inbound 800 numbers and routing between facilities. • Configuring all Telecom infrastructure including inbound and outbound circuits. • Created yearly budgets and had to maintain projects within the budget.• Presented risks and improvements on all projects to the Executives and Clients.• Manage relationships with external vendors and consultants on several projects. • Direct procurement and configuration of all telecom/circuits. • Design, implement and maintain the company’s telecom and IT business continuity environments• Presents and implements technological alternatives to streamline functions and improve productivity.• Recruit, manage and develop the IT / Telecom engineer teams and give performance assessments and feedback.• Manage internal and external client expectations and make suggestions for improvement. -
Sr. Telecom EngineerMortgage Systems Int'L (Contracted To Abn Amro) 2001 - 2005• Hired as a Sr. telecom Engineer and rapidly promoted to Telecom Manager.• Oversee the daily engineering and maintenance of a 1000 seat call center facility.• Manage and maintain over 350 inbound 800 numbers routing to three different IVR systems. • Direct procurement and configuration of all telecom/circuits. • Spearheaded the installation of a multi-site Cisco UCMA IP telephony system and Unity voicemail. (New Jersey, Florida, Russia). • Design, implement and maintain the company’s telecom and business continuity environments• Manage, recruit and develop the Telecom engineer team and give performance assessments and feedback.
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Sr. Call Center Telecom EngneerMortgage.Com May 1999 - Oct 2001Coordinate the planning, implementation and modification of all IT infrastructure including Wan, LAN, and server environments.• Oversee the daily telecom engineering and maintenance of two 1000 seat call center facilities.• Manage and maintain all inbound 800 numbers and routing between facilities. • Configuring all Telecom infrastructure including inbound and outbound circuits. • Created yearly budgets and had to maintain projects within the budget.• Presented risks and improvements on all projects to the Executives and Clients.• Manage relationships with external vendors and consultants on several projects. • Direct procurement and configuration of all telecom/circuits. • Design, implement and maintain the company’s telecom and IT business continuity environments• Presents and implements technological alternatives to streamline functions and improve productivity.• Recruit, manage and develop the IT / Telecom engineer teams and give performance assessments and feedback.• Manage internal and external client expectations and make suggestions for improvement.
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Project ManagerTeledata 1998 - 1999Manage infrastructure projects such as data center low voltage cabling and pbx installations. Define scope and risk of the project. Create Visio drawings of inbound call flows to agents and pbx setup.
Scott Owen Skills
Disaster Recovery
Cisco Technologies
It Management
Virtualization
Data Center
Voip
Networking
Telecommunications
Windows Server
Information Technology
Management
Vpn
Vendor Management
Business Continuity
Microsoft Exchange
Active Directory
Itil
Telephony
Project Management
Infrastructure
Firewalls
Cloud Computing
Visio
Switches
It Infrastructure Management
Storage Area Networks
Tcp/ip
Wan
Citrix
Sdlc
Hardware
Software Installation
It Operations
System Administration
Microsoft Sql Server
Integration
Microsoft Technologies
Routers
Software Documentation
San
Cisco Call Manager
Help Desk Support
Cisco Voip
Cisco Firewall Security
Cross Functional Team Leadership
Business Continuity Planning
Mitel 3300
Call Center Architecture
Servers
Network Security
Frequently Asked Questions about Scott Owen
What company does Scott Owen work for?
Scott Owen works for Independent Living Systems, Llc
What is Scott Owen's role at the current company?
Scott Owen's current role is Director, IT Client Services.
What is Scott Owen's email address?
Scott Owen's email address is ws****@****msn.com
What is Scott Owen's direct phone number?
Scott Owen's direct phone number is +195433*****
What are some of Scott Owen's interests?
Scott Owen has interest in Boating, My Interests Are Family, Technology, Voip, Fishing.
What skills is Scott Owen known for?
Scott Owen has skills like Disaster Recovery, Cisco Technologies, It Management, Virtualization, Data Center, Voip, Networking, Telecommunications, Windows Server, Information Technology, Management, Vpn.
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