Scott Parkin Email and Phone Number
Operations Consultant | Kaizen Restaurants Ltd T/A McDonald's 🍔I am an Operations Consultant for Kaizen Restaurants and I have worked in the restaurant industry for 14 years. I’ve had ample management experience in past roles such as General Manager, Business Manager, Assistant Manager and Shift Manager. I’m a skilled and energetic leader with training in workplace safety, people management, organisational leadership, food safety and inventory management.Becoming an Operations Consultant has been an exciting and challenging change in my journey working at Kaizen Restaurant Ltd. My role has now evolved from running just one restaurant to overseeing seven restaurants, managing a team of 8 General/ Business Managers and their respective teams. Overall, I manage/support the management of around 1000 employees. This involves me providing strong leadership support to ensure each restaurant operates at very high standards and achieves excellent Business Results, keeping staff and customers happy.I take pride in the work I’ve achieved in staff development over my years at Kaizen Restaurants, I’ve coached and encouraged the learning and training of employees leading to their promotions in the business from ‘Crew Member’ up to higher management positions. I am also well accomplished in many other aspects of management including financial control, maintaining internal and external relationships, manager discipline and performance reviews, overseeing sales projections, events management, and staff safety to name just a few.On a personal level, I am a family man who loves spending time with my wife and two wonderful children. I am a huge lover of nature, and any time off will always be spent with my family outdoors in local nature reserves, woods, or National Trusts. Bird Watching has become a bit of a new hobby for me and my wife, largely inspired by my son’s passion for all things bird-related.I am a keen runner, and when at my best I can run 5k in under 20 minutes, I have recently achieved a PB Half Marathon time of 1:35:02, which I am very proud of. Alongside side this, I enjoy swimming having once been a lifeguard and I love Football, both playing and watching it.
Mcdonald'S
View- Website:
- mcdonalds.com
- Employees:
- 368857
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Education, Learning And Development ConsultantMcdonald'SIrchester, Gb
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Operations ConsultantKaizen Restaurants Ltd T/A Mcdonald'S Jan 2022 - PresentMilton Keynes, England, United KingdomMy current responsibilities are:1. Overseer- Oversee the management of 7 restaurants and their 900 employees- Review and improve customer service standards- People management and managing discipline- Identifying trends in sales and what systems can be put in place to improve sales based on findings- Identifying cost efficiencies and ways to save across the business- Ensuring staff are compliant with HR policies, employment legislation, security, and safety procedures.- Preparing and completing action plans on various aspects of business including food safety, health and safety, inventory management, profit & loss, learning/people development, and customer service2. Consultant- Acting as an advisor for the Business Manager/ General Manager of each restaurant such as in staff progression, current sales trends, monthly/ quarterly business planning and preparing for external company visits3. Implementer and reviewer- Implementing and embedding new restaurant systems to improve business- Implement and reviewing new products- Implementing new equipment- Implementing new training systems and reviewing outcomes4. Team Worker- Being part of meetings for the senior leaders for Kaizen Restaurants Ltd in which sales and operations and other major business aspects are discussed- Providing my ideas for the purpose of planning for the months/ years ahead, to improve things such as staff satisfaction, investments, events, staff recognition and new restaurant buying/ builds.5. Coach- I have improved and teach a 'Leadership Development Programme'. This programme involves teaching new 'Floor Managers' the ins and outs of management in the Restaurant, we teach them in detail about all aspects of operations and prepare them for management in the restaurant.- I coach Business Managers/General managers daily to improve their own actions in their roles based on my own experiences and training. -
Learning And Development ConsultantKaizen Restaurants Ltd T/A Mcdonald'S Jan 2018 - PresentI am part of team of 3 coaches that leads and provides the foundational training for our Floor Leadership Development Programme which involves introducing new Floor Leaders into their new leadership position. This will be our Crew Member’s first step into a Leadership position as they progress up the ladder within McDonald’s.Along the way I have been part of the evolution, development and content creation of this hybrid approach to training that included virtual sessions during the COVID 19 pandemic. I have performed this position alongside my roles as Business and General Manager and continue this as it’s Consultant in my role of Operations Consultant.
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General ManagerKaizen Restaurants Ltd T/A Mcdonald'S Oct 2019 - Jan 2022Milton Keynes, England, United Kingdom - Restaurants In Milton Keynes Wolverton & KingstonThis position consists of managing and overseeing all aspects of the Restaurant and driving profits through excellent Operations at the Wolverton McDonalds branch in Milton Keynes. This is my primary focus whilst also supporting the Business Operations at the Xscape Branch in Milton KeynesWhen I was promoted to this role, I was the first General Manager in Kaizen Restaurants LtdThe main responsibilities were:1. To act as the connection between the Operations Consultant (OC) and Business Managers (BM)- Mediating the expectations of the OC and the current abilities of the BM.- Providing couching and training to BMs to facilitate the evolving needs of the business2. Covering the role of Operation Consultant (OC) in their absence(See role details for OC)3. Running the busiest restaurant in the Kaizen Restaurant Chain, - Managing 170 members of staff- Being responsible for sales growth and profitability- Overseeing all aspects of sales and operations in the restaurant- Driving profits through excellent operations and high customer satisfaction scores- Managing high standards of restaurant cleanliness.- Providing sales projections- Management of recruitment and retention- Covering general human resources- People management (team and individual accountability)- People progressions / talent planning- Management scheduling and follow up on crew scheduling
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Business Operations ManagerKaizen Restaurants Ltd T/A Mcdonald'S Oct 2017 - Oct 2019The main responsibilities of this role:1. Strong leader:- To lead a large team of over 100 employees, making sales projections, assessing profit and loss, overseeing restaurant cleanliness, hiring staff, staff training, overseeing general staff satisfaction and writing staff schedules. Part of my role was maintaining good relationships with neighbouring stores and reporting daily to my superior Operations Consultant.2. Conscientious manager:- A big part of my role was to get to know my team and to adapt my management styles to suit each situation and need. I built on my techniques in order to handle any unexpected situations arising within the team. To develop strong relationships with my team members, I held performance reviews, 1:1 and group meetings and organised team building events.3. Teacher:Being part of the training for new and aspiring managers, couching them both on shift and in the classroom. I saw the importance of reflection and feedback during this time not just for my team but for myself as a way of always improving in my role.Achievements: 1. Business Manager of the Year 20182. I was a huge part of a re-image/re-furnishment to my restaurant in 2017. The restaurant underwent a major re-redesign and I had to manage the training of each of our 100 employees and re-locate them across the 5 other restaurants. I had to hire new employees and plan for the future.3. Opening a brand-new restaurant in Wolverton Milton Keynes. This is one of my proudest achievements to date and taught me lots of new skills, meeting lots of new people and had the experience of watching and contributing to a new restaurant that was being built. I had a major part to play in the design, equipment placement, store layout and preferences over schemes/decor, but once again my primary responsibilities were about people and financial business control. I managed to set up and train a team over 100 employees, which included a brand-new team of Assistant and Shift Managers.
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1St Assistant ManagerKaizen Restaurants Ltd T/A Mcdonald'S May 2014 - Oct 2017In this position, my main responsibility was to directly support the Business Manager to run the business and cover them whilst they were on annual leave. I was the direct link and support to everyone/everything in the restaurant to ensure we served customers to the highest standard.Skills I learned in this role included.Interpersonal SkillsDelegationFirst AidBecoming a Skilled Multi-TalkerCustomer Contact SpecialistInventory Management/ControlCommunicationTeamwork
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2Nd Assistant ManagerKaizen Restaurants Ltd T/A Mcdonald'S Mar 2013 - May 2014This was my first time in a salaried position, moving up from an hourly paid Shift Manager.In this role my responsibilities started to grow and began to feel more like I was supporting in the running of the business. My responsibilities as 2nd Assistant included.- Completing crew scheduling for roughly 85 crew with varying availabilities.- Running Inventory Management, including reviewing waste, yields, daily/weekly counts, and deviations- Completing restaurant safety audits, achieving 95% safety every month- Completing Food Safety audits including running restaurant visits from external companies such as Environmental Health. Never achieving anything less than a 5-star reviewShift Management and Shift Management training- Basic understanding of profit and loss.
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Shift ManagerKaizen Restaurants Ltd T/A Mcdonald'S Jan 2011 - Feb 2013
Scott Parkin Education Details
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Milton Keynes CollegeMerit -
Milton Keynes CollegeMerit
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Sir Frank MarkhamEnglish / History / Geography / Maths / Science
Frequently Asked Questions about Scott Parkin
What company does Scott Parkin work for?
Scott Parkin works for Mcdonald's
What is Scott Parkin's role at the current company?
Scott Parkin's current role is Education, Learning and Development Consultant.
What schools did Scott Parkin attend?
Scott Parkin attended Milton Keynes College, Milton Keynes College, Sir Frank Markham.
Who are Scott Parkin's colleagues?
Scott Parkin's colleagues are Matthias Edmondson, Ian Santos, Abdou Alkhlou, Maria Orozco, Ryann Penaa, Laquinda Davis, Ja Va.
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